Summary
Overview
Work History
Education
Skills
Timeline
Mika Speed

Mika Speed

Public Administration
Atlanta,GA

Summary

Over 15 years of experience managing public services with a customer-oriented focus on maximizing profits and increasing revenues. Maintains a high level of professionalism and efficiency in high-stress environments by consistently executing and completing multiple projects. A meticulous leader and strategic planner with a comprehensive understanding of management, vision, and motivation. In areas of criminal justice, mental health, leadership, team building, and customer service, as well as education and corporate environments, I am solution driven and team-oriented.

Overview

20
20
years of professional experience
6
6
years of post-secondary education
2
2
Language

Work History

General Manager

Red Pepper Taqueria
10.2021 - 01.2023
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Prepared annual budgets with controls to prevent overages.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Developed effective business plans to align strategic decisions with long-term objectives. Hire and trained new staff within a department or business unit
  • Worked closely with CEO, VP, managers and other senior staff to retain guest
  • Developed new solutions to meet guest needs and improved internal processes for better productivity
  • Oversee large inventory and interpreting performance reports
  • Managing the budget and monitoring the financial health of a location or business unit
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • 16 years of bartending and mixology
  • 20 years of expectational customer service

Intern

City of South Fulton Municipal Court
12.2021 - 04.2022
  • Managed case files, creating file inventory through excel, Sorted, organized and maintained files.
  • Performed administrative duties such as customer service, filing, research, scanning, copying confidential government documents
  • Answered and transferred incoming telephone calls, taking messages for various staff members.
  • Host virtual court proceedings, collecting payment, entering and modified incident reports, ticket citations
  • Receptionist, and customer service duties; assist with preparation of trials, hearings and depositions, attend trials, hearings.
  • Maintained flow of documents received and served through appropriate clerks up to judges and back to final destination.
  • Reviewed presented documents for compliance to standards.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Processed workflows related to specific areas of court processes.

Forensic Intensive Recovery Case Manager

Public Health Management Corporation, PHMC
Philadelphia, PA
06.2018 - 07.2020
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Managed 25-45 chemical dependent participants daily and weekly calendars, while monitoring and documenting services productivity goal/units within a 24-hour deadline after completed services per week
  • Constructed intakes, interviews, treatment plans, treatment assessments every 6 months and generated referrals for recovery support services such as housing, transportation services, and essentials needs
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
  • Coordinated food and clothing assistance for 25-45 participants
  • Coordinated, assisted, and advocated during the enrollment process for inpatient/outpatient treatment, court appearances, physical health services, vocational services, and educational services
  • Orchestrated and hosted meetings with probation/parole, supervisors, treatment providers and other collaborating supporters/agencies
  • Produced an average of 52% success rate for successful discharges per caseload each year
  • Participated in professional growth programs to support special education improvement efforts.

Therapeutic Support Staff

Chester County Intermediate Unit
Chester, PA
06.2013 - 12.2018
  • Manage Applied Behavioral Analysis (ABA) Therapy addressing behavioral and educational challenges in a 1:1 or peer group setting of 4, for children and adults diagnosed with autism and post-traumatic stress disorders while tracking each behavioral summary in accordance with facility protocol
  • Conducted comprehensive initial in-home psychosocial assessments and collaborated with parents, clinical behavioral specialist, teachers, and interdisciplinary treatment team to review client’s assessment/progress in order to develop and implement consistent behavioral therapy techniques appropriate for a home and school setting for up to 4 assigned clients
  • Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
  • Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.Lead, modified, and implemented treatment plans
  • Coordinated workshops using holistic approaches such as feng shui, reiki and meditation.
  • Created short term and long-term goals while providing direct support to clients through mentorship in order to create a safe environment for up to 4 assigned clients

Residential Support Staff

Carson Valley Residential Treatment Montgomery County
, PA
04.2012 - 12.2012
  • Advised and provided mental health support to 8-15 female clients suffering from postpartum depression and generalized anxiety disorder while using effective and compassionate care to develop a solid rapport and with the clients to create a safe and trusting environment
  • Monitored patient progress and documented any positive/negative changes in client’s health status, while being able to recognize triggers, resolving conflicts and negotiating mutually beneficial agreements between parties by introducing meditation, guided imagery and breathing techniques

Behavioral Health Worker & STS

WES Horizon
Philadelphia, PA
09.2011 - 01.2012
  • Analyzed behaviors and utilized various therapy techniques such as mentorship/counseling, cognitive behavioral therapy, anger management techniques for example, recognizing and deescalated crisis situations when severe mental health and behavioral issues arose by implementing relaxation skills, impulse control, social skills, emotional coping skills and organizing treatment projects that focused on problem solving skills/ creative thinking and functional living skills while tracking/documenting the client’s displayed behaviors
  • Briefed psychiatrists on client medication changes, issues with medicine compliance and efficacy of medications while communicating with parents, team members and teachers to implement consistent behavior therapy techniques at home and school
  • Effectively managed a caseload of 5 each session per week and documented all patient information including service plans, treatment reports and progress notes and submitted within 24-8 hours after services were completed .

Audit Intern/Case Manager

Cumberland County Victim Witness Advocate
Bridgeton, NJ
05.2009 - 09.2009
  • Provided direct assistance and resources including Victim Information Notification Every day (VINE) to crime victims and their families in conjunction with the victim services coordinator by advocating on behalf of victims and survivors within the criminal justice system and offering emotional support
  • Refocused clients by collaborating with various community agencies, filing for crime victim’s compensation, writing victim impact statements, providing information and other referral services to victims/loved ones regarding other agencies, counselors, legal services, medical services, support groups and shelters such as secured housing, medical care and employment for clients
  • Worked with clients to improve life choices and maximize benefits of programs.

Administrative Assistant/ Probation Officer

East Orange Probation, Essex County Adult Probation
East Orange, NJ
05.2008 - 09.2008
  • Provided direct administrative support to ensure efficient operation of the office for the executive, supports managers and employees through a variety of tasks related to organization and communication
  • Oversaw confidential and time sensitive material such as documenting all patient information including service plans, treatment reports and progress notes, administered drug test, intake process, conducting outreach attempts via phone/mail, advocacy and rehabilitative services for regular cases and crisis intervention
  • Researched and wrote clear, and delivered confidential information urgently
  • Established and maintained electronic records management system for all incoming and outgoing correspondence
  • Make travel arrangement, organized daily and weekly agenda/calendars

Education

MBA - Public Administration/ Nonprofit, Urban Planning

Barry University, Florida
10.2020 - 03.2022

Bachelor of Arts - Criminal Justice, Psychology, Social Work, Counseling

Seton Hall University, New Jersey
10.2006 - 05.2009

Associate of Arts - Criminal Justice

Barton Community College

GCIC CJIS Security Awareness Training (2021) CJIS Network Operator Certification (2021) Court Ware VCMS (2021) Basic Life Support Certified (2020) Narcan/Naloxone Certified (2018 - undefined

Skills

    Adobe Analytics

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Timeline

Intern - City of South Fulton Municipal Court
12.2021 - 04.2022
General Manager - Red Pepper Taqueria
10.2021 - 01.2023
Barry University - MBA, Public Administration/ Nonprofit, Urban Planning
10.2020 - 03.2022
Forensic Intensive Recovery Case Manager - Public Health Management Corporation, PHMC
06.2018 - 07.2020
Therapeutic Support Staff - Chester County Intermediate Unit
06.2013 - 12.2018
Residential Support Staff - Carson Valley Residential Treatment Montgomery County
04.2012 - 12.2012
Behavioral Health Worker & STS - WES Horizon
09.2011 - 01.2012
Audit Intern/Case Manager - Cumberland County Victim Witness Advocate
05.2009 - 09.2009
Administrative Assistant/ Probation Officer - East Orange Probation, Essex County Adult Probation
05.2008 - 09.2008
Seton Hall University - Bachelor of Arts, Criminal Justice, Psychology, Social Work, Counseling
10.2006 - 05.2009
Barton Community College - Associate of Arts, Criminal Justice
- GCIC CJIS Security Awareness Training (2021) CJIS Network Operator Certification (2021) Court Ware VCMS (2021) Basic Life Support Certified (2020) Narcan/Naloxone Certified (2018,

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Mika SpeedPublic Administration