Mika Tapia
Layton,UT
Summary
Experienced in EVS supervisory role, managing a high-performing environmental services team and maintaining cleanliness standards across large healthcare facilities. Strengths include strategic planning, staff training, and regulatory compliance. Displayed leadership in improving team productivity and implementing cost-saving initiatives while ensuring patient satisfaction.
Overview
10
10
years of professional experience
Work History
EVS Supervisor
Intermountain Healthcare
Layton, UT
05.2023 - Current
- Conducted weekly meetings with EVS staff to discuss departmental goals, objectives, policies, procedures and changes as needed.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided direction, training, coaching, and guidance to EVS personnel on job duties and responsibilities.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Conducted regular inspections of work areas to ensure quality standards were met.
- Delegated work to staff, setting priorities and goals.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Developed and maintained a positive working environment for all staff members.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented corrective action plans where appropriate for employees who fail to meet expectations.
- Assisted with interviewing prospective candidates for open positions within the EVS department.
- Collaborated with management team to develop new operational processes or procedures as needed.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Responded promptly to emergency situations requiring immediate attention.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Ensured that proper safety protocols were followed to protect both staff and patients from potential hazards.
- Created work schedules based on projected workloads while ensuring adequate coverage is provided at all times.
- Worked closely with human resources to support employee management and organizational planning.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Janitorial Supervisor
Simply Right
Clearfield, UT
07.2020 - 01.2023
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Established schedules and assigned tasks to janitors based on workloads and priorities.
- Provided guidance and support to janitors regarding their work assignments.
- Trained staff to follow team standards and use efficient techniques.
- Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Ensured all janitorial staff had the proper tools and materials needed for their jobs.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Conducted regular inspections of the facility to identify areas in need of cleaning or repair.
- Explained goals and expectations required of trainees.
- Managed team of employees, daily progress reports and overall project planning.
Cashier
Walmart
Layton, UT
03.2017 - 06.2018
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Checked personal identifications during alcohol and tobacco sales.
- Answered customer inquiries regarding store policies and procedures.
- Issued receipts, refunds, credits or change due to customers.
- Answered phone calls to assist customers with questions and orders.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Cub Foods
Coon Rapids, MN
11.2016 - 02.2017
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Maintained safe food handling practices to prevent germ spread.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Documented and entered special orders for event catering and party trays.
- Responded to customer questions regarding product availability.
- Resolved customer complaints promptly in a courteous manner in order to ensure customer satisfaction.
- Offered samples to promote and upsell specials.
- Ensured that all food items were stored at appropriate temperatures according to health code standards
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Capstone Nutrition
Production Line Lead
Ogden , UT
10.2014 - 10.2017
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Coordinated with quality assurance teams to ensure products met all required standards.
- Conducted performance evaluations for line workers, providing constructive feedback and setting goals.
- Trained new line workers in proper operational procedures and safety protocols.
- Developed daily production plan and focused on stops reduction, loss elimination and operator coaching.
- Facilitated cross-training among team members to create a versatile workforce.
- Prepared line set-ups for following shifts for overall increased line efficiency.
- Resolved production issues and conflicts among team members promptly and effectively.
- Reviewed product specifications prior to each shift start-up and monitored output throughout the shift.
- Set up and operated production machinery according to specific standards and protocols of company.
- Trained new hires on the use of machinery and standard operating procedures for the line.
- Separated products according to weight, grade and size of material to produce final product.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
Education
High School Diploma -
Layton High School
Layton, UT05-2014
Skills
- Scheduling coordination
- Waste management
- Environmental services
- Workplace safety
- Employee evaluations
- Use of software programs and emails
- Coaching
- Team engagement
- Human Resources (HR)
- Customer service
- Communications
- Staff training and development
- Employee training and orientation
Timeline
EVS Supervisor
Intermountain Healthcare
05.2023 - Current
Janitorial Supervisor
Simply Right
07.2020 - 01.2023
Cashier
Walmart
03.2017 - 06.2018
Cub Foods
11.2016 - 02.2017
Capstone Nutrition
Production Line Lead
10.2014 - 10.2017
High School Diploma -
Layton High School
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