Burnesha Powell
Orange
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Provider Services Representative
Girling Home Health Care
08.2023 - Current
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives.
Assistant Manager
The Meadows Center
06.2019 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Team Leader
Taco Bell
10.2015 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Dental Assistant
Orange Smiles & Orthodontics
09.2016 - 10.2017
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Dental Assistant
Orange Family Dental
06.2016 - 01.2017
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
Associate Dental Assistant - Dental Assisting
Lamar University
Orange, TX08.2017
Skills
- Medicare and Medicaid knowledge
- HIPAA Compliance
- Healthcare Industry Knowledge
- Claims Processing
- Goal-oriented mindset
- Call center experience
- Insurance Verification
- Data entry proficiency
- Teamwork and Collaboration
- Salesforce CRM
- Policy Interpretation
- Provider Relations
- Compliance Management
Timeline
Provider Services Representative
Girling Home Health Care
08.2023 - Current
Assistant Manager
The Meadows Center
06.2019 - 08.2023
Dental Assistant
Orange Smiles & Orthodontics
09.2016 - 10.2017
Dental Assistant
Orange Family Dental
06.2016 - 01.2017
Team Leader
Taco Bell
10.2015 - 09.2018
Associate Dental Assistant - Dental Assisting
Lamar University
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