Summary
Overview
Work History
Education
Skills
Timeline
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Mikaela Laflamme

Columbus,OH

Summary

Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 10+ years of experience working in busy stressful environments.

Overview

9
9
years of professional experience

Work History

Package Handler

Fedex Ground
03.2022 - Current
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Maintained safe work environments by adhering to company policies and guidelines for proper lifting techniques.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Maintained safe work environments by adhering to company policies and guidelines for proper lifting techniques.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.

Shift Supervisor

Starbucks
09.2017 - 06.2021
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Reduced employee turnover rate by fostering positive work environments and addressing staff concerns promptly.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved conflicts among team members diplomatically, promoting harmonious work atmospheres conducive to collaboration.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Delivered successful training to more than 5 employees during tenure, educating on successful work processes and productivity strategies

Sales Specialist

Lowe's Home Improvement
02.2015 - 06.2019
  • Increased sales revenue by developing and implementing strategic sales plans.
  • Built strong client relationships through consistent communication and effective problem solving.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Expanded customer base with targeted prospecting and lead generation efforts.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Drafted, finalized and submitted paperwork to complete sales.
  • Interacted with approximately 10-15 customers daily to provide personalized product guidance, resolve issues and open new accounts.

Education

High School Diploma -

Grove City High School
Grove City, OH
06.2013

Skills

    • Freight Handling
    • Loading and Unloading
    • Team Collaboration
    • Teamwork Abilities
    • Adaptable to Change
      • Physical Stamina
      • Quality Control
      • Attention to Detail
      • Shipping Documentation
      • Product Packing

Timeline

Package Handler

Fedex Ground
03.2022 - Current

Shift Supervisor

Starbucks
09.2017 - 06.2021

Sales Specialist

Lowe's Home Improvement
02.2015 - 06.2019

High School Diploma -

Grove City High School

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Mikaela Laflamme