Summary
Overview
Work History
Education
Skills
Timeline
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Mikael Rose

Stone Mountain,GA

Summary

Dedicated Office Assistant with over 2 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft Office and history achieving high data output.

Overview

4
4
years of professional experience

Work History

Office Assistant

Phoenix Senior Living
11.2023 - 12.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Customer Support Specialist

Transworld Systems Inc.
04.2022 - 09.2023
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Adhered to company policies and procedures while providing superior service
  • Maintained confidentiality in handling sensitive information while performing administrative tasks

Retail Sales Associate

RaceTrac
06.2021 - 03.2022
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers
  • Helped customers complete purchases, locate items ,and join reward programs
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Greeted customers and provided outstanding customer service.

Education

Associate of Science -

Gwinnett Technical College
Lawrenceville, GA
06-2026

Skills

  • Customer service
  • Clerical Support
  • Verbal communication
  • Mail sorting and distribution
  • Time management
  • Data entry
  • Administrative support
  • Office supply management

Timeline

Office Assistant

Phoenix Senior Living
11.2023 - 12.2024

Customer Support Specialist

Transworld Systems Inc.
04.2022 - 09.2023

Retail Sales Associate

RaceTrac
06.2021 - 03.2022

Associate of Science -

Gwinnett Technical College

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Mikael Rose