Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Administrative Assistant/Data Entry Clerk
FRP
05.2022 - 07.2024
Mikaela A
Supervisor
Great Neck,NY
Summary
Detail-oriented administrative professional with experience in customer service, data entry and office management. Highly dedicated worker with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to maintain a full-time position that allows me to utilize my skills such as interpersonal skills, excellent time management and problem-solving skills. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
- Business administration
- Staff Management
- Strategic planning
- Business planning
- Search Engine Optimization
- Active Listening
- Training and mentoring
- Training and Development
- Priority management
- Organization and Time Management
- Retail store support
- Multi-line phone talent
- Receiving support
- Creative problem solving
- Medical terminology knowledge
- Administrative support
- CRM
- Account management
- Sales expertise
- Training development aptitude
- Strategic sales knowledge
- Stocking and replenishing
- MS Office
- Attention to Detail
- Google Workspace
- Teamwork and Collaboration
- Excellent Communication
- Interpersonal Communication
- Microsoft applications proficiency
- Point of sale operation
- Project Management
- Team Building
- Business administration
- Report preparation
- Order fulfillment
- Product promotions
- Problem-Solving
- Flexible and Adaptable
- Clerical Support
- Software Proficiency
- Sales and marketing
- Coaching and mentoring
- Schedule optimization
- Verbal and written communication
- Operations management
- Job inspections
- Creative merchandising
- Policies and procedures
- Quality assurance
- Spreadsheet management
- Filing and data archiving
- Multi-line phone proficiency
- Conference planning
- Office administration
- Office management
- Transcription and dictation
- Statistical data gathering
Timeline
Customer Service Representative
Upwork
03.2022 - 11.2023
Bachelor of Arts -
SNHU
01.2022 - Current
Content Writer, Copyeditor, Proofreader
Upwork
01.2022 - Current
Account Executive
HHS Environmental Services
09.2020 - 04.2023
Supervisor
F.O.
06.2019 - Current
Work History
Supervisor
F.O.
Elmont, NY
06.2019 - Current
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Evaluated customer needs and feedback to drive product and service improvements.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained database systems to track and analyze operational data.
Content Writer, Copyeditor, Proofreader
Upwork
Remote, NY
01.2022 - Current
- Provides writing support in fast-paced environment for variety of public-facing materials.
- Utilize exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Write and edit high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Complete thorough research into assigned topics.
- Utilize feedback from clients and colleagues to improve content quality.
- Formatted content to adhere to industry-specific style guides.
- Develop and pitch story ideas to editors.
- Manage competing deadlines with efficiency.
- Complete accurate and polished formatting in line with publishing standards prior to submission.
- Consult with editors to shape story and eliminate any errors.
- Present clients with unique copy options based on overall marketing objectives.
- Wrote fiction or nonfiction prose such as short stories, novels or biographies as well as advertising material for use in promoting sale of goods and services.
- Edit and proofread drafts of articles and other documents.
- Collaborate with illustrators and photographers to enhance content.
- Research and write news stories, articles and reviews for online publications.
- Write advertising material for use by publication, broadcast or internet media to promote sale of goods and services.
Administrative Assistant/Data Entry Clerk
FRP
Port Washington, NY
05.2022 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Sorted documents and maintained organized filing process.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Assisted with developing data entry processes.
- Created spreadsheets for more efficient recordkeeping.
- Utilized techniques for increasing data entry speed.
Customer Service Representative
Upwork
Remote, NY
03.2022 - 11.2023
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Created and maintained detailed database to develop promotional sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
Account Executive
HHS Environmental Services
Remote, NY
09.2020 - 04.2023
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built diverse and consistent sales portfolio.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Kept detailed records of daily activities through online customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Set and achieved company defined sales goals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Managed client accounts.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
Bachelor of Arts -
SNHU
01.2022 - Current
Software
Data analysis and visualization (Excel, Tableau, Power BI)
Web development (HTML, CSS, JavaScript, PHP)
CRM Softwares (Epic, Salesforce)
Certification
- Sales Essentials Certificate
- CM - Certified Manager Certification
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 100+ staff members.
- Documented and resolved various issues which led to positive results.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Similar Profiles
Ella RocheeldElla Rocheeld
Supervisor of Clinical Assessments – PACE Program at CenterLight Healthcare Inc.Supervisor of Clinical Assessments – PACE Program at CenterLight Healthcare Inc.
Naomi KaheniNaomi Kaheni
Teacher for Kindergarten and First Grade at Best Prep Academy (BPA)Teacher for Kindergarten and First Grade at Best Prep Academy (BPA)
Brian JohnBrian John
Police Officer at New York City Police DepartmentPolice Officer at New York City Police Department
Jhavree McbrideJhavree Mcbride
Warehouse Lead at Bob's Discount Furniture StoreWarehouse Lead at Bob's Discount Furniture Store
Deja HicksonDeja Hickson
Supervisor at Pro VendingSupervisor at Pro Vending