Mikaela Baker
Para Assistant
Gilbert,AZ
Summary
Customer-focused professional with over 6 years of demonstrated excellence in customer service roles, including positions as a para educator and assistant manager. Excited to transition into a work-from-home role within the airline industry, leveraging strong interpersonal skills and a proven track record of fostering positive customer relationships. Adaptable and quick to learn, with experience managing diverse tasks and responsibilities in fast-paced environments. Skilled in communication, problem-solving, and teamwork, eager to apply these abilities remotely while contributing to the success of the airline brand. Ready to embrace the challenge of remote work and eager to make a meaningful impact in the aviation sector.
Overview
6
6
years of professional experience
Work History
Paraeducator, Special Education
Queen Creek Junior High
12.2021 - Current
- Conducted assessments to monitor progress and adjust instructional strategies as needed.
- Enhanced student learning by providing individualized support and accommodations for special education students.
- Developed accessible visual aids for complex concepts, improving comprehension for diverse learners in the classroom setting.
- Supported students'' social-emotional development through one-on-one counseling sessions and group activities.
- Encouraged peer collaboration through group assignments designed to foster teamwork and mutual understanding among classmates.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
- Meticulously documented and submitted reports to the federal state.
Laser Technician /Front Desk Receptionist
Simplicity Laser
06.2022 - 12.2022
- Boosted operational efficiency through routine monitoring of laser parameters as per established guidelines.
- Ensured the accurate documentation of all service reports, maintenance records, and project updates for future reference.
- Consistently received positive feedback from clients regarding exceptional service quality and prompt issue resolution skills.
- Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and therapeutic experiences.
- Sold products and additional services while rendering treatments to cross-promote other areas of practice.
- Participated in and helped organize events to promote brand image and awareness and maximize sales.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Accurately filling out client intake forms in accordance to ASCCP guidelines.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
Assistant Manager
Ooh Oh La Patisserie
10.2018 - Current
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects/tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversaw daily production tasks, ensuring consistency and high quality across all products.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained a clean and organized workspace, adhering to food safety regulations and company standards at all times.
- Supervised baking and general production to drive sales and monitor overhead expenses.
- Established performance goals and empowered bakers to exceed targets.
Education
No Degree - Massage Therapy
National Laser Institute
Scottsdale, AZ 05.2001 -
High School Diploma -
Perry High School
Gilbert, AZ 05.2001 -
Skills
- Strong time management and organizational skills
- Excellent written and verbal communication skills to maintain effective communication with team members and clients
- Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint
- Familiarity with ticketing systems and online booking platforms
- Ability to quickly learn and adapt to new software and technology tools as needed
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Understanding of the importance of maintaining a positive brand image, even in remote interactions
Additional Achievements
Co-author, "Magic Cursed"
- Collaborated closely with a fellow author to co-write a captivating fantasy romance novel, contributing creative ideas, character development, and compelling storytelling techniques.
- Demonstrated effective communication and teamwork skills by working collaboratively to brainstorm plotlines, coordinate writing schedules, and integrate individual contributions into a cohesive narrative.
- Managed project timelines, set deadlines, and coordinated the completion of manuscript drafts, showcasing strong project management abilities and attention to detail.
- Ensured quality and accuracy through thorough editing, proofreading, and revision processes, maintaining consistency and clarity throughout the storyline, while integrating individual contributions into a cohesive narrative.
Timeline
Laser Technician /Front Desk Receptionist
Simplicity Laser
06.2022 - 12.2022
Paraeducator, Special Education
Queen Creek Junior High
12.2021 - Current
Assistant Manager
Ooh Oh La Patisserie
10.2018 - Current
No Degree - Massage Therapy
National Laser Institute
05.2001 -
High School Diploma -
Perry High School
05.2001 -
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