Mikaela Bortnem-Sanderud
Valdosta,GA
Summary
Focused professional with strong background in employee relations and strong computer skills. Offers good organizational and communication skills. Organized, dependable and successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
Work History
RETAIL COWORKER
KWIK TRIP
01.2023 - 05.2023
- When working at Kwik Trip as a retail coworker, I was seen as the face of the company when greeting customers.
- In this role, I upheld the high standards of service expected of me while also maintaining a friendly demeanor, ensuring excellent customer service in a timely manner.
- This included accurately processing customer transactions and maintaining a cash drawer.
- I would inform our customers of the deals of the day on our food and drinks menu, and assist them with any rewards card questions.
- I also would work in the kitchen, cooking food to maintain a healthy level of product on the hot spot in the lobby, assisting with the assembly of food orders and also prepping food for the next day.
- Developed strong rapport with customers and created positive impression of business.
CREW MEMBER
MCDONALD'S
05.2021 - 08.2021
- As a more experienced crew member, I took on some of the more stressful and difficult jobs within the restaurant
- I also floated between posts on busier shifts as I recognised which areas became overwhelmed, because I had learned how to do almost all of the customer service based roles as well as drinks and side dishes to an efficient and high standard
- I also assisted partly in the training of new crew members
NURSING ASSISTANT
CENTRE FOR YOUTHS WITH DISABILITIES, RESPITE AND FULL-TIME CARE
03.2021 - 05.2021
- Throughout the summer I worked as a carer on the night shift
- This involved doing rounds to check on the clients who were there on the nights that I was working
- The list of clients staying there, besides some permanent residents, was ever-changing and this changed the routines that needed to be implemented, based on the client's needs and conditions
- The role of being a night-shift carer involves a lot of responsibility, as it is only you and one other night shift carer taking care of potentially up to 7 people with special needs
- Due to Covid-19, our duties were increased, as we needed to begin sterilising the building with anti-bacterial alcohol every night and we also began doing the laundry in-house at night to limit the risk of Covid-19 spreading
- With the extra duties on top of our normal nightly care routines, it became even more important to be able to multitask effectively as well as getting all of our nightly tasks completed in a timely manner
NURSING ASSISTANT
BLUEBIRD CARE
10.2019 - 03.2020
- I drove to customer's houses to provide care that is especially tailored to each individual's needs.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- As a part of the role, I had to remain calm in stressful situations and be able to perform to the best of my duties.
- I worked long hours with early mornings and late nights, doing Morning, lunch, Tea and Evening calls.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- My job also involved a lot of time management on my part, to ensure everything went as smoothly as possible.
ADMINISTRATIVE ASSISTANT (TEMP THROUGH ASPIRE EMPLOYMENT AGENCY)
BELVOIR LETTING AGENCY
08.2019 - 09.2019
- I was tasked with and completed filing tens of dozens of files in the correct numerical and alphabetical order
- Answered multi-line phone system, routing calls, delivering messages to staff, handle enquiries regarding properties and subsequently scheduling viewing bookings and greeting visitors.
- I assisted building managers with scheduling maintenance appointments for various properties and arranging the booking with the tenant
- Went through their entire catalogue of hundreds of keys and cross checked these with the system of which were on loan and were not on loan, to ensure none were misplaced.
- Managed filing system, entered data and completed other clerical tasks.
NURSING ASSISTANT (SUMMER INTERN)
SOR-ODAL HOSPICE
06.2019 - 08.2019
- I worked as a nursing assistant as a summer job
- I assisted nurses in giving patients treatment and general care
- Roles varied from working in the kitchen making breakfast, lunch, and dinner to helping patients with everyday tasks
- Provided care to patients throughout their lifespan with consideration of aging processes, human development stages, and culture
- Comforted patients in their most difficult moments
CREW MEMBER
MCDONALD'S
08.2017 - 02.2018
- Kept food preparation area, equipment, and utensils clean and sanitary.
- I became very experienced within sales, dealing with hundreds of customers every day when working on the register and customer service when handing customers their orders
- I mastered many different roles in the restaurant, from front counter service to deep cleaning and food preparation
- Provided excellent customer service by greeting customers and meeting quality expectations.
ADMINISTRATIVE ASSISTANT (TEMP THROUGH ASPIRE EMPLOYMENT AGENCY)
JCW ENERGY SERVICES
08.2019 - 09.2019
- Maintained electronic and paper files
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
- Responded to telephone inquiries from clients
- Sorted and distributed business correspondence to the correct department or staff member
- Provided comprehensive administrative and clerical support, including organising files, creating spreadsheets and imaging documents
- Helped senior clerical staff complete daily workloads
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Monitored multiple databases to keep track of all company inventory and ensure the proper equipment needed for jobs was provided to my engineers
PHARMACY TECHNICIAN
WALGREENS
06.2023 - 09.2023
- I prepared and filled prescriptions accurately, according to physician orders and pharmacy regulations.
- Maintained records of medications, including dosages, refills, and expiration dates.
- Kept a record of all patient information changes and monitored medication recall notices.
- Assisted customers with insurance and payment questions.
- Received and processed insurance claims.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained a clean and organized work area.
- Participated in continuing education and training programs. to stay up-to-date on pharmacy regulations and procedures.
- I also assisted in training other technicians who began working there after me.
Education
A-LEVELS - Sociology, English Language, English Literature
COMBERTON VILLAGE COLLEGE
Cambridge, UK01.2019
AS LEVELS - Law, Psychology, Film Studies
YORK COLLEGE
York, UK01.2017
Skills
- Conflict resolution
- Focused
- Quick learner
- Negotiation
- Self-motivated
- Verbal communication
- Administrative support
- Computer literacy
- Office administration
Timeline
PHARMACY TECHNICIAN
WALGREENS
06.2023 - 09.2023
RETAIL COWORKER
KWIK TRIP
01.2023 - 05.2023
CREW MEMBER
MCDONALD'S
05.2021 - 08.2021
NURSING ASSISTANT
CENTRE FOR YOUTHS WITH DISABILITIES, RESPITE AND FULL-TIME CARE
03.2021 - 05.2021
NURSING ASSISTANT
BLUEBIRD CARE
10.2019 - 03.2020
ADMINISTRATIVE ASSISTANT (TEMP THROUGH ASPIRE EMPLOYMENT AGENCY)
BELVOIR LETTING AGENCY
08.2019 - 09.2019
ADMINISTRATIVE ASSISTANT (TEMP THROUGH ASPIRE EMPLOYMENT AGENCY)
JCW ENERGY SERVICES
08.2019 - 09.2019
NURSING ASSISTANT (SUMMER INTERN)
SOR-ODAL HOSPICE
06.2019 - 08.2019
CREW MEMBER
MCDONALD'S
08.2017 - 02.2018
A-LEVELS - Sociology, English Language, English Literature
COMBERTON VILLAGE COLLEGE
AS LEVELS - Law, Psychology, Film Studies
YORK COLLEGE
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