Mikaela Brown
Marietta,GA
Summary
Motivated and compassionate professional eager to begin a career supporting children with autism spectrum disorder. Brings strong communication skills, patience, and a genuine desire to make a positive impact on children’s lives. Quick to learn and highly receptive to training, with the ability to follow structured guidance, collect data accurately, and work collaboratively within a clinical team. Committed to upholding confidentiality, safety standards, and ethical practices while delivering high-quality care and growing within a mission-driven organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Brite Life Recovery
05.2025 - Current
- Provide direct patient care in a residential treatment setting, supporting safety, emotional wellness, and adherence to care plans.
- Conduct patient rounds, monitor behavioral changes, and document observations for clinical team review.
- Support crisis intervention efforts using de-escalation techniques and promote healthy coping strategies.
- Collaborate with nursing, counseling, and medical staff to coordinate patient needs and ensure continuity of care.
- Maintain patient privacy and confidentiality while fostering a respectful, supportive environment.
Remote Customer Support Specialist
Bing's Hydraulics
06.2024 - 05.2025
- Delivered empathetic support via phone, email, and chat with a focus on client satisfaction.
- Managed customer accounts and tracked interactions using Salesforce CRM.
- Resolved concerns by collaborating across departments, enhancing customer retention.
Server
The Porch
03.2023 - 06.2024
- Adapting to high-volume environments, managed multiple tasks while maintaining positive customer interactions.
- Used active listening and service recovery to resolve concerns.
- Assisted with training new employees to promote a supportive team culture.
Front Desk Agent
Springhill Suites By Marriott
03.2022 - 03.2023
- Managed guest check-ins, scheduling, payment processing, and administrative tasks.
- Provided conflict resolution and ensured a welcoming environment for diverse individuals.
- Maintained detailed records with attention to confidentiality and accuracy.
Customer Service Manager
Bings Hydraulics
04.2020 - 03.2022
- Supervised a customer service team and improved client satisfaction through coaching and process improvements.
- Reduced complaints through workflow optimization and effective communication.
- Maintained accurate documentation and reporting to support lead
Education
Associate of Science - Pre-Nursing (In Progress)
Technical College of The Lowcountry
Bluffton, SCCaribbean Advanced Proficiency Examaniations - Business
Montego Bay High For Girls
Montego Bay, JA06.2018
High School Diploma -
Westwood High School
Trelawny, JA06.2017
Skills
- Crisis handling
- Activity monitoring
- Time management
- Therapeutic communication
- Records maintenance
- Active listening
- Multitasking and organization
- Progress monitoring
- Crisis intervention
- Case documentation
- Positive reinforcement
- Data collection
Certification
Registered Behavior Technician (RBT) — Planned certification upon employment
Timeline
Behavioral Health Technician
Brite Life Recovery
05.2025 - Current
Remote Customer Support Specialist
Bing's Hydraulics
06.2024 - 05.2025
Server
The Porch
03.2023 - 06.2024
Front Desk Agent
Springhill Suites By Marriott
03.2022 - 03.2023
Customer Service Manager
Bings Hydraulics
04.2020 - 03.2022
Caribbean Advanced Proficiency Examaniations - Business
Montego Bay High For Girls
High School Diploma -
Westwood High School
Associate of Science - Pre-Nursing (In Progress)
Technical College of The Lowcountry