Mikaela Brown
Atlanta,GA
Summary
Registered Behavior Technician with ABA experience providing one-on-one therapy to children using evidence-based behavioral interventions. Skilled in implementing individualized treatment plans, collecting accurate session data, teaching communication, social, and daily living skills, and collaborating with BCBAs and families. Known for maintaining thorough documentation, building positive client relationships, and remaining calm and professional in challenging situations.
Overview
6
6
years of professional experience
Work History
Registered Behavior Technician
Blue Sprig Pediatrics
Sandy Springs, GA
02.2026 - Current
- Provide one-on-one ABA therapy to children by implementing individualized treatment plans under BCBA supervision.
- Teach communication, social, play, and adaptive living skills using evidence-based ABA strategies.
- Implement behavior intervention plans (BIPs) and utilize positive reinforcement, prompting, and fading techniques to encourage skill development.
- Collect accurate behavioral data, maintain detailed session documentation, and graph client progress.
- Observe, monitor, and record challenging behaviors using ABC data and anecdotal notes to support treatment decisions.
- Collaborate with BCBAs and caregivers to promote consistency across treatment settings.
Behavioral Health Technician
Brite Life Recovery
Hilton Head Island, SC
05.2025 - 02.2026
- Delivered direct patient care in a residential behavioral health setting while maintaining a safe, supportive environment.
- Used de-escalation techniques and positive behavior supports during crisis situations.
- Documented patient observations accurately and communicated behavioral changes to the interdisciplinary treatment team.
- Assisted clients with daily living routines and therapeutic programming.
- Collaborated with nurses, counselors, and medical providers to support individualized treatment plans.
- Maintained confidentiality while building trusting therapeutic relationships.
Remote Customer Support Specialist
Bing's Hydraulics
Montego Bay
06.2024 - 05.2025
- Delivered empathetic support via phone, email, and chat with a focus on client satisfaction.
- Managed customer accounts and tracked interactions using Salesforce CRM.
- Resolved concerns by collaborating across departments, enhancing customer retention.
Server
The Porch
Hilton Head
03.2023 - 06.2024
- Adapting to high-volume environments, managed multiple tasks while maintaining positive customer interactions.
- Used active listening and service recovery to resolve concerns.
- Assisted with training new employees to promote a supportive team culture.
Front Desk Agent
Springhill Suites By Marriott
Hilton Head Island, SC
03.2022 - 03.2023
- Managed guest check-ins, scheduling, payment processing, and administrative tasks.
- Provided conflict resolution and ensured a welcoming environment for diverse individuals.
- Maintained detailed records with attention to confidentiality and accuracy.
Customer Service Manager
Bings Hydraulics
Montego Bay, Jamaica
04.2020 - 03.2022
- Supervised a customer service team and improved client satisfaction through coaching and process improvements.
- Reduced complaints through workflow optimization and effective communication.
- Maintained accurate documentation and reporting to support lead
Education
Associate of Science - Pre-Nursing (In Progress)
Technical College of The Lowcountry
Bluffton, SCCaribbean Advanced Proficiency Examaniations - Business
Montego Bay High For Girls
Montego Bay, JA6 2018
High School Diploma -
Westwood High School
Trelawny, JA6 2017
Skills
- Functional Communication
- PECS (Picture Exchange Communication System)
- Token Economy Systems
- Teaching Daily Living Skills
- Teaching Social Skills
- Teaching Communication Skills
- Behavior Reduction Strategies
- Crisis Prevention & De-escalation
- Collaboration with BCBAs & Families
- Active Listening
- Professional Documentation
Timeline
Registered Behavior Technician
Blue Sprig Pediatrics
02.2026 - Current
Behavioral Health Technician
Brite Life Recovery
05.2025 - 02.2026
Remote Customer Support Specialist
Bing's Hydraulics
06.2024 - 05.2025
Server
The Porch
03.2023 - 06.2024
Front Desk Agent
Springhill Suites By Marriott
03.2022 - 03.2023
Customer Service Manager
Bings Hydraulics
04.2020 - 03.2022
High School Diploma -
Westwood High School
Caribbean Advanced Proficiency Examaniations - Business
Montego Bay High For Girls
Associate of Science - Pre-Nursing (In Progress)
Technical College of The Lowcountry