Mikaela Cook
Gainesville,FL
Summary
Student with experience in the retail and restaurant industries with exceptional knowledge of customer service protocols. Critical thinking and natural leadership abilities have been utilized in academic and community organizations, both in membership positions and official executive titles. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with coworkers and peers as well as independently to uphold standards of service and conduct.
Overview
3
3
years of professional experience
Work History
Server, Host, Food Runner, Expo
PJs Place
Seaside Heights, NJ
05.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Coordinated with vendors to ensure proper inventory deliveries and assessed issues with representatives
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
Bartender
Bar Boys Bartending Services
Red Bank, NJ
01.2024 - 08.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Conducted regular inspections of equipment used in drink preparation to ensure they are properly functioning and sanitary conditions are maintained.
- Maintained bar area cleanliness by polishing glassware, stocking ice, and cleaning surfaces.
- Assisted with setting up private events including arranging tables and chairs, creating decorations and displays.
- Monitored customer consumption levels to prevent over-intoxication according to company policy.
- Checked identification of guests to verify legal drinking age before serving alcohol.
Sales Associate
Boho Beach
Sea Girt, NJ
03.2023 - 08.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
Server
Nino's Restaurant
Brick, NJ
09.2022 - 08.2023
- Greeted guests and provided menus.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Managed front-of-house duties and phone calls
Head Hostess
Wharfside Restaurant
Point Pleasant, NJ
04.2022 - 11.2022
- Delegated tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assisted servers during high-traffic times by running food, taking orders, and communicating with kitchen staff when necessary.
- Took to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for their needs, and restaurant section rotation.
- Supported servers and bussers by bussing and setting tables during high traffic times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customer questions about hours, seating and menu information.
- Utilized specialized seating software.
- Informed servers of newly seated parties for speedy service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Volunteer Concession Stand Manager
Millstone Township Recreation Department
Millstone, NJ
03.2022 - 06.2022
- Participated in menu planning and food production, properly handling food surpluses and cost control.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Purchased food items, supplies and equipment in alignment with strict budgets.
- Coordinated concession team, food preparation and storeroom operations.
- Trained volunteers on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
Bachelor of Arts - Philosophy (Pre-Law)
University of Florida
(Online)05-2027
High School Diploma -
Allentown High School
Allentown, NJ06.2023
Skills
- National Bartending Certification
- Leadership
- Delegation of tasks and responsibilities
- Articulate and considerate communication
- Ability to understand and utilize constructive criticism
- Productive decision-making
- Exceptional customer service
- High-volume dining
- Bill computation
- Exceptional memory (memorized 500 digits of pi)
- Taking orders, bussing, and running food
- Food station setup
- Hospitality expertise
- Safe food handling
- Workflow planning
- Organization
- Upselling
Timeline
Server, Host, Food Runner, Expo
PJs Place
05.2024 - Current
Bartender
Bar Boys Bartending Services
01.2024 - 08.2024
Sales Associate
Boho Beach
03.2023 - 08.2023
Server
Nino's Restaurant
09.2022 - 08.2023
Head Hostess
Wharfside Restaurant
04.2022 - 11.2022
Volunteer Concession Stand Manager
Millstone Township Recreation Department
03.2022 - 06.2022
Bachelor of Arts - Philosophy (Pre-Law)
University of Florida
High School Diploma -
Allentown High School
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