Mikaela Daniels
East Amherst,NY
Summary
Driven licensed cosmetologist with a track record of enhancing client satisfaction and retention at Signature Cuts Barbershop through expert hair styling techniques and exceptional customer service. Skilled in creative coloring and relationship management, I have consistently contributed to a positive and welcoming environment, fostering growth in clientele and team collaboration. I am a team player and eager to learn new skills with a commitment to ongoing education and sanitation practices. I also have extensive customer service background, and successful at exceeding positive feedback from clients. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
5
5
years of professional experience
Work History
Hairstylist
Signature Cuts Barbershop
06.2023 - 06.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Hair Salon Assistant
Epicenter Salon
11.2021 - 06.2023
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Contributed to positive client experiences by offering refreshments and engaging in friendly conversations throughout their appointments.
- Prepared styling tools for daily use, ensuring all equipment was sanitized and functioning properly for stylist use.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Demonstrated flexibility by adapting quickly to changes in stylist schedules or client requests while maintaining a professional demeanor under pressure.
- Maintained inventory levels of salon products, reducing waste and ensuring availability for client use.
- Provided stylists with valuable input during consultations, offering suggestions for clients based on their hair type and desired style outcome.
- Offered exceptional service and support to walk-in and scheduled customers.
- Collaborated with fellow team members to maintain a cohesive work environment that fostered growth among staff members.
Cashier Team Lead
Tim Hortons
03.2021 - 11.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Seaonal Cashier
Khols Department Store
11.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Seasonal Cashier
Target
11.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Williamsville North High School
06.2021
Skills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Hair styling techniques
- Customer Consultation
- Detail-orientated
- Relationship building and management
- Advanced communication skills
- [State] Licensed Cosmetologist
- Hair extensions
- Strong leader
- Highlights and lowlights
- Natural Hair Care
- Customer Education
- Hair analysis
- Social Media Promotion
- Appointment Coordination
- Styling Tools
- Cuts for women
- Thermal styling
- Updo styling
- Hair Straightening
- Continuing education
- Sanitation Practices
- Color Corrections
- Chemical safety
- Creative coloring
- Foiling expertise
- Cosmetology
- Scalp treatments
- Endurance
- Makeovers
- Payment Processing
Timeline
Hairstylist
Signature Cuts Barbershop
06.2023 - 06.2024
Hair Salon Assistant
Epicenter Salon
11.2021 - 06.2023
Cashier Team Lead
Tim Hortons
03.2021 - 11.2021
Seaonal Cashier
Khols Department Store
11.2020 - 02.2021
Seasonal Cashier
Target
11.2019 - 02.2020
High School Diploma -
Williamsville North High School