Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Mikaela Dougherty

Fountainville,PA

Summary

Kind, Happy, responsible girl, who has experience in leadership and administrative duties. Committed to helping residents grow and feel empowered. Proficient in professional speaking, problem-solving, event planning and mediation. Positive attitude, excellent behavior and perfect role model for campus residents.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Waitress

PJ Whelihan's
Doylestown, PA
05.2023 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Provided exceptional service to high volume of daily customers.
  • Stayed informed about daily specials, new menu items, promotions.
  • Operated POS terminals to input orders, split bills and calculate totals.

Manager

Ritas
Doylestown, PA
02.2020 - 08.2023
  • I had to run a staff and make sure they were following rules, listening and doing their jobs correctly
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided leadership during times of organizational change or crisis situations.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Handled all money at beginning and end of shifts.

Education

High School Diploma -

Central Bucks High School
Doylestown, PA
05.2022

Bachelor of Science - Nursing

University of Scranton
Scranton, PA

Skills

  • Safe Food Handling
  • Menu Recommendations
  • Guest Relations Management
  • Customer Service
  • Public Speaking
  • Organizational Skills
  • Social Perceptiveness
  • Cultural Awareness
  • Friendly, Positive Attitude
  • Collaboration
  • Planning
  • Project Planning
  • Supervision and Leadership
  • Problem Resolution

Affiliations

- I am a chair position for our University Club RAM (Remote Area Medical).

- I am apart of a club SNA which is (Student Nurse Association)

- I have a part time job at Rite aid

Accomplishments

  • Won the Citizenship award during my senior year at high school for putting others before I put myself
  • Had high honors and honors throughout highschool

Certification

  • I am BLS Certified and CPR certified

Timeline

Waitress

PJ Whelihan's
05.2023 - Current

Manager

Ritas
02.2020 - 08.2023

High School Diploma -

Central Bucks High School

Bachelor of Science - Nursing

University of Scranton

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Mikaela Dougherty