Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mikaela Espinoza

Paso Robles,WA

Summary

Dynamic and detail-oriented professional with experience at Kadlec Medical Center, excelling in patient service and electronic health records management. Proven ability to multitask and enhance customer satisfaction through effective communication and problem-solving. Skilled in payment processing and team collaboration, ensuring seamless operations in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Service Specialist, MA Apprentice, and CNA

Kadlec Medical Center
08.2015 - 04.2025
  • Answered incoming calls, scheduled appointments, filed and maintained medical records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Proficient in EPIC, electronic health system.
  • Use of Office 365 - Word, Excel, and PowerPoint


Certified Sales Associate

Lowe's
10.2013 - 09.2014
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Attended monthly sales meetings and quarterly sales trainings.

Sales Associate/Cashier

Justice For Girls
10.2013 - 09.2014
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

No Degree - General Studies

Columbia Basin College
Pasco, WA

High School Diploma -

Chiawana High School
Pasco, WA
06-2014

Skills

  • Multitasking and organization
  • Money handling
  • Insurance billing
  • Payment processing
  • Electronic health records
  • Data entry
  • Problem-solving
  • Team collaboration
  • Registration and admissions
  • Customer service
  • Phone and email etiquette

Certification

  • CNA - Certified Nurse Assistant
  • Basic Life Support
  • First Aid/CPR Certification

Timeline

Patient Service Specialist, MA Apprentice, and CNA

Kadlec Medical Center
08.2015 - 04.2025

Certified Sales Associate

Lowe's
10.2013 - 09.2014

Sales Associate/Cashier

Justice For Girls
10.2013 - 09.2014

No Degree - General Studies

Columbia Basin College

High School Diploma -

Chiawana High School

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