Mikaela Farr
Clarksville,TN
Summary
Dynamic leader and seasoned hospitality professional with a proven track record at Johnny Cash Bar and BBQ, excelling in customer service management and team leadership. Skilled in transforming service challenges into satisfaction opportunities, boosting revenue through strategic upselling, and fostering a culture of continuous improvement. Demonstrates exceptional multitasking and critical thinking abilities, ensuring high-quality guest experiences.
Overview
8
8
years of professional experience
Work History
Bar/Service Manager
Johnny Cash Bar and BBQ
10.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Enhanced team morale through regular recognition of exceptional performance.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
- Created, tested, and implemented new cocktails into the current menu.
High Volume Bartender
Johnny Cash Bar and BBQ
11.2021 - 10.2023
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Streamlined drink preparation processes for faster service during peak hours..
- Implemented time-saving techniques for preparing garnishes and mixing cocktails efficiently during busy shifts.
- Trained new bartenders on drink recipes, pouring techniques, and customer service best practices.
- Contributed to increased sales by upselling premium spirits and promoting nightly specials effectively.
- Handled difficult situations calmly and professionally, resolving customer complaints while maintaining a positive atmosphere.
- Increased customer satisfaction by providing efficient and friendly service in a high-volume environment.
- Anticipated guest needs by keeping an eye on their drinks and offering refills before they had to ask.
- Balanced multiple tasks simultaneously without compromising quality or customer satisfaction in a fast-paced setting.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
Bartender
Oneal’s Bar and Grill
05.2018 - 11.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Server
Applebee's Neighborhood Grill & Bar
11.2017 - 07.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Hooters Girl
Hooters of Ft. Campbell
02.2017 - 10.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Rossview High School
Clarksville, TN05.2016
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Reliable and Responsible
- Employee Training and Development
- Customer Service Management
- Time and Workflow Management
- Employee Supervision
- Service Scheduling
- New Employee Hiring
- Policy and Procedure Enforcement
- Staff Management
- Continuous Improvement
- Inventory Management
- Cost Estimates
- Interpersonal Relationships
- Project Management
- Staff Training and Development
- Analytical Thinking
- Customer satisfaction measurement
- Upselling
- Leadership Development
- Task Delegation
- Teamwork and Collaboration
Timeline
Bar/Service Manager
Johnny Cash Bar and BBQ
10.2023 - Current
High Volume Bartender
Johnny Cash Bar and BBQ
11.2021 - 10.2023
Bartender
Oneal’s Bar and Grill
05.2018 - 11.2021
Server
Applebee's Neighborhood Grill & Bar
11.2017 - 07.2018
Hooters Girl
Hooters of Ft. Campbell
02.2017 - 10.2017
High School Diploma -
Rossview High School
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