Mikaela Figel

Managed a 24/7 airline crew hotel and transportation desk the Delta operation starting June 2021, and then I was transitioned to service Atlas Air as Operations Manager for the same company. Currently still in this position.

At Delta, I managed a team of 34 on-site employees.

At Atlas, I managed a remote team of 70+ agents, and for both, I made sure everyone stayed on top of bookings, follow-ups, and last-minute changes.

Jumped in when things went sideways, like oversold hotels, weather issues, misplacements.

Tracked trends in service failures and booking errors and adjusted processes before they became bigger problems.

Balanced coverage across shifts so we could handle regular volume and sudden spikes without scrambling.

Worked close with leadership in other departments to implement new processes to maximize productivity and ensure all requirements are confirmed.

Oversaw hotel blocks.

Supervised daily operations for the Crew Accommodations team for Delta Air Lines.

• Train and mentor team members; track team performance.
• Resolve high-pressure situations quickly to avoid delays or crews being left without accommodations.
• Work directly with the airline and hotel/ground transportation departments to solve issues so the operation runs smoothly.
• Delegate workload efficiently.

Scheduled hotels and transportation accommodations for all Delta pilots and flight attendants. Communicated between departments to ensure crews are accommodated correctly. I was in the top 3 for productivity every month.