Summary
Overview
Work History
Education
Skills
Timeline
Barista

Mikaela Groh

Colorado Springs,CO

Summary

Dynamic professional with a proven track record in the hospitality sector, notably at Starbucks. Excelled in enhancing customer satisfaction through exceptional service and coffee expertise. Skilled in team collaboration and problem-solving, effectively training new hires and improving sales. Demonstrates adaptability and a commitment to excellence, ensuring high-quality customer experiences.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks, Barista
12.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

Stna

Preserve at BeaverCreek
05.2022 - 12.2023
  • Assisted with patient transfer and ambulation.
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Kept accurate records of patients' care, condition, and progress.
  • Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
  • Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.

Host

Outback Steakhouse
08.2019 - 02.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.

Education

High School Deploma - Nursing Assistance

Miama Valley Career Technology Center
Clayton, OH
05.2022

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Exceptional customer service
  • Adaptive and creative
  • Safe Food Handling
  • Excellent memory
  • POS Systems
  • Menu Memorization
  • Coffee expertise
  • New Hire Training
  • Food Running
  • Ordering Procedures
  • Table Bussing
  • Customer Service
  • Teamwork and Collaboration
  • Reliable and Dependable
  • Problem-Solving
  • Adaptable and Flexible
  • Hospitality and Professionalism
  • Active Listening
  • Available Weekends

Timeline

Barista

Starbucks, Barista
12.2023 - Current

Stna

Preserve at BeaverCreek
05.2022 - 12.2023

Host

Outback Steakhouse
08.2019 - 02.2022

High School Deploma - Nursing Assistance

Miama Valley Career Technology Center

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Mikaela Groh