Mikaela Hauser
Plainfield
Summary
Detail-oriented leader with excellent customer service and problem-solving skills with years of diverse experience. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team and customer objectives with a positive attitude. Brings strong commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Primary Care Patient Services
Cataract And Laser Institute
01.2025 - 12.2025
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
- Efficiently scheduled appointments and managed daily calendars for five respective medical professionals.
- Supported administrative tasks such as insurance verification, data entry, faxing, filing, reports, and answering multiple line phone systems.
- Managed billing, coding and patient payments.
- Prepared and processed patient referrals and transfer requests.
- Learned and adapted quickly to new technology and software applications.
Transportation Clerk
Penske
12.2022 - 11.2024
- Streamlined communication between carriers, clients, and internal teams for improved shipment tracking accuracy.
- Trained new hires on company procedures and software systems, fostering a collaborative work environment.
- Resolved transportation disputes promptly, maintaining positive relationships with carriers and customers.
- Coordinated emergency shipments to address urgent customer needs, demonstrating flexibility and responsiveness under pressure.
- Provided accurate data analysis results through customized computer generated reports.
Sales Associate
Acceptance Now
06.2021 - 12.2022
- Supported office administrative functions such as writing correspondence and filing documents.
- Convert referred customers by educating them on price options, features, and benefits of the rental agreement.
- Track customer contact lists, explaining the benefits of their products and taking payment information.
- Record the customer's personal information accurately in a computer system.
- Kept management informed of customer service activities with regular reports, log updates, and spreadsheet tracking.
Front Desk Receptionist
Staybridge Suites
07.2018 - 03.2020
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Managed customer complaints and rectified issues to complete satisfaction.
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
- Facilitated front desk operations for busy high-volume hotel.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Education
High School Diploma -
Plainfield High School
Plainfield, Indiana05.2017
Skills
- Relationship Development
- Shipment Tracking
- Workload Management
- Sales Contracts and Agreements
- Insurance verification
- Referral management
- Patient scheduling
- Medical billing
- Calendar management
Timeline
Primary Care Patient Services
Cataract And Laser Institute
01.2025 - 12.2025
Transportation Clerk
Penske
12.2022 - 11.2024
Sales Associate
Acceptance Now
06.2021 - 12.2022
Front Desk Receptionist
Staybridge Suites
07.2018 - 03.2020
High School Diploma -
Plainfield High School