Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Interests
Work Availability
Timeline
Hi, I’m

Mikaela Holub

Coeur D'Alene,ID
Mikaela Holub

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
years of professional experience
1
Certification

Work History

Patriot Grass Roots

Political Canvasser
08.2024 - 11.2024

Job overview

  • Increased voter engagement by effectively communicating campaign messages doortodoor.
  • Maintained accurate records of interactions with potential voters, providing valuable feedback to the campaign team for strategic adjustments.
  • Worked closely with campaign manager to refine talking points based on evolving political landscape and constituents'' concerns.
  • Identified key issues important to voters through comprehensive survey administration.
  • Boosted support for political candidates by conveying relatable stories and personal experiences.
  • Managed volunteer schedules, optimizing resource allocation for maximum impact during canvassing activities.
  • Met and exceeded daily and weekly sales targets to contribute to overall business success.

HEAT Hotel

Front Desk Clerk
02.2024 - 08.2024

Job overview

  • Greet, register, and assign rooms to guests of hotels or motels.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
  • Plan, schedule or supervise the work of other employees.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Compute bills, collect payments, and make change for guests.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Issue room keys and escort instructions to bellhops.
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.

Dunkin' Donuts

Barista
01.2024 - 07.2024

Job overview

  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Streamlined ordering process, reducing wait times and increasing customer satisfaction.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Used POS system to accurately enter orders and process payments.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Promoted additional items with beverages, increasing store sales.

Altitude Supported Living

Direct Support Professional
02.2022 - 12.2023

Job overview


  • Prepare nutritious meals, ensuring dietary needs are met, and guide others in caregiving activities.
  • Improved client health outcomes through consistent medication management and personalized care.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Assisted disabled clients to support independence and well-being.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Transported clients to medical and dental appointments to provide support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Trained new staff on best practices in direct support, elevating overall quality of care provided.
  • Coordinated with families and other caregivers, ensuring cohesive approach to client support.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.


  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Education

Sandpoint High School
Sandpoint, ID

High School Diploma
06-2021

College of Southern Idaho
Twin Falls, ID

Certificate in “assistance With Medications” from Medication Assistance
01-2023

Skills

  • Customer Service
  • Cash Handling
  • Time Management
  • Problem Solving
  • Team Leadership
  • Hospitality Management
  • Conflict Resolution
  • Housekeeping
  • Guest Services
  • Lobby Maintenance
  • Guest Experience
  • Customer Check-in
  • Complaint Handling
  • Medication Administration
  • Meal Preparation
  • Caregiving
  • Client Health Management
  • Personalized Care
  • Safe Environment Maintenance
  • Communication Skills
  • Critical Thinking
  • Marketing Strategy
  • Social Media Marketing
  • Customer Check-out
  • Staff Supervision
  • Problem Identification
  • Negotiation Skills
  • Making drinks
  • Cleaning
  • Making food
  • Food safety
  • Cross-cultural communication
  • Issue awareness
  • Community engagement
  • Quick-learning
  • Goal oriented
  • Travel experience
  • Brand awareness
  • Data entry
  • Survey taking
  • Creative thinking
  • Team leadership
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Detail-oriented
  • Phone and email etiquette
  • Professionalism
  • Client relationship building

Personal Information

Date of Birth: 06/21/03

Certification


  • Certification, Assistance With medications

Interests

  • Mindfulness Practices
  • Dancing
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
  • Gym workouts
  • Enjoy hobbies that combine physical activity with outdoor exploration.
  • I enjoy helping others and giving back to the community.
  • I have a passion for photography and editing photos.
  • I like trying new recipes and food trends.
  • Interior Design
  • I enjoy cooking for friends and family gatherings.
Availability
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tuesday
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thursday
friday
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Timeline

Political Canvasser

Patriot Grass Roots
08.2024 - 11.2024

Front Desk Clerk

HEAT Hotel
02.2024 - 08.2024

Barista

Dunkin' Donuts
01.2024 - 07.2024

Direct Support Professional

Altitude Supported Living
02.2022 - 12.2023

Sandpoint High School

High School Diploma

College of Southern Idaho

Certificate in “assistance With Medications” from Medication Assistance

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Mikaela Holub