Mikaela Laflamme
Columbus,OH
Summary
Outgoing individual interested in working with kids with special needs in their future with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 10 years of experience working in busy unpredictable environments.
Overview
9
9
years of professional experience
Work History
Package Handler
FedEx
03.2022 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Proved successful working within tight deadlines and a fast-paced environment.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
Shift Supervisor
Starbucks
09.2017 - 06.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Sales Specialist
Lowes Home Improvment
02.2015 - 09.2017
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
Education
Associate of Science - General Education
Columbus State Community College
Columbus05.2026
Skills
- Workplace Safety
- Staff Management
- Safety awareness
- Conflict resolution techniques
- Schedule Management
- Relationship Building
- Client Relations
- Team Collaboration
- Time Management
- Cleaning and sanitation
- Health and safety
- Customer Service
Babysitting
I have been babysitting and caring for children from the ages of infants to 8 year old since I was teenager and it led to me wanting to work with special needs kids as a future job.
Timeline
Package Handler
FedEx
03.2022 - Current
Shift Supervisor
Starbucks
09.2017 - 06.2021
Sales Specialist
Lowes Home Improvment
02.2015 - 09.2017
Associate of Science - General Education
Columbus State Community College