Mikaela Manalastas
San Francisco,CA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
3
3
years of professional experience
Work History
Shift Leader
Philz Coffee
San Bruno, CA
07.2023 - Current
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Implemented strategies to take advantage of new opportunities.
- Evaluated employee performance, delivering individualized feedback and praise.
Shift Supervisor
Starbucks
San Bruno, CA
11.2021 - 12.2022
- Checked orders for quality and completeness.
- Addressed any issues that arose during the shift in a proactive manner.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Assessed operations and adjusted scheduling to maximize productivity.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Conducted weekly inventory of supplies, equipment, and food items.
- Monitored staff performance to ensure quality standards were met.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Provided on-the-job training to new staff members.
Shift Lead
Panda Express
Daly City, CA
03.2021 - 11.2021
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Adhered to all health code regulations while preparing food items for customers.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Education
Bachelor of Business Administration - Business Management
San Francisco State University
San Francisco, CA05.2024
Some College (No Degree) - Business Management
Otto Beisheim School of Management
Vallendar, GermanyAssociate of Science - Business Administration And Management
Skyline College
San Bruno, CA05.2022
Skills
- Customer Service Management
- Production Scheduling
- Equipment Troubleshooting
- Operations Support
- Cash Handling
Timeline
Shift Leader
Philz Coffee
07.2023 - Current
Shift Supervisor
Starbucks
11.2021 - 12.2022
Shift Lead
Panda Express
03.2021 - 11.2021
Bachelor of Business Administration - Business Management
San Francisco State University
Some College (No Degree) - Business Management
Otto Beisheim School of Management
Associate of Science - Business Administration And Management
Skyline College
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