Mikaela Martinez
Santa Cruz,CA
Summary
Sociable team member with proven relationship-building and time-management skills in fast-paced restaurant environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Olitas Cantina & Grille
07.2022 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Managed tables efficiently, ensuring timely food and drink delivery.
- Developed strong relationships with regular customers to enhance their experience.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
Counter, Supervisor
Pizza My Heart
Santa Cruz, USA
03.2017 - 01.2022
- Working in high stress environment
- Cashier
- Performed opening and closing duties such as setting up registers, counting money in drawers and reconciling discrepancies.
- Provided excellent customer service by greeting customers, responding to inquiries, resolving complaints and providing information.
- Inventory management
- Checking quality of food
- Supervised, trained and evaluated cashiers to ensure proper customer service.
Usher
Hollywood Bowl
Los Angeles, USA
07.2014 - 09.2014
- Guided guests to their seats, ensuring smooth entry and comfort.
- Monitored audience behavior, maintaining a safe and enjoyable environment.
- Answered questions from guests about events, venues, times.
- Verified tickets for entry into the venue.
Education
UC Santa Cruz
Santa Cruz, CA01.2019
High School Diploma -
Renaissance Arts Academy
Los Angeles, CA06.2016
Skills
- Food safety
- Customer relationship management
- Conflict resolution
- Inventory management
- Cash handling
- Effective communication
- Stress management
- Alcohol service
- POS operation
- Flexible with last-minute changes
- Customer service
- Guest engagement
- Order accuracy
- Strong work ethic
Certification
- Food handler card
- California Responsible Beverage Training
Languages
English
Timeline
Server
Olitas Cantina & Grille
07.2022 - Current
Counter, Supervisor
Pizza My Heart
03.2017 - 01.2022
Usher
Hollywood Bowl
07.2014 - 09.2014
UC Santa Cruz
High School Diploma -
Renaissance Arts Academy