Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mikaela McKee

Glendale,AZ

Summary

Results-driven Executive Assistant with a strong background in operational consistency, effective communication, and cross-functional coordination. Proven ability to streamline processes, support executive decision-making, and enhance team collaboration. Over 14 years of experience across customer service, data entry, collections, insurance, and administrative functions, along with 3 years of leadership and management. Recognized for reliability, adaptability, and a commitment to continuous learning and professional growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Executive Assistant

BELAY
Remote, AZ
08.2024 - Current
  • Coordinated executive schedules and managed meetings across multiple time zones.
  • Specialized in SOP creation and management to maintain operational consistency.
  • Organized travel arrangements and created detailed itineraries for business trips.
  • Drafted professional reports and correspondence to enhance communication.
  • Maintained electronic filing systems for improved document accessibility.
  • Tracked deadlines and deliverables to assist in project coordination.
  • Conducted research to support executive decision-making on key projects.
  • Liaised with internal teams to streamline workflow processes and enhance collaboration.

Insurance Control Officer

Global Credit Union
Glendale, AZ
08.2022 - 07.2024
  • Conducted risk assessments to identify control weaknesses and mitigate potential issues.
  • Processed claims using industry-standard software to enhance workflow efficiency.
  • Reviewed total loss claims for accuracy and compliance with regulatory standards.
  • Maintained accurate records of customer files throughout claims processing.
  • Communicated with clients to gather essential documentation and information.
  • Resolved customer inquiries regarding claim status and procedures in a timely manner.
  • Assisted in training new team members on processing procedures and guidelines.
  • Negotiated settlements between customers and adjusters to achieve satisfactory outcomes.

Senior Credit Resolutions Officer

Truity Credit Union
Remote, TX
05.2016 - 07.2022
  • Coordinated daily operations to enhance workflow and team collaboration.
  • Managed documentation for compliance with company policies.
  • Developed reports tracking project progress and identifying key focus areas.
  • Oversaw staff scheduling to optimize operational demands and resource availability.
  • Collaborated with legal counsel to ensure organizational compliance.
  • Represented organization at external events and conferences.
  • Established bankruptcy division, including processes, communication scripts, and notation standards.
  • Strategized and approved schedules for 12-person team based on skills and interests.

Education

Organizational Leadership

James River Leadership College
Springfield, MO

Court Reporting & Stenography

Generations College
Chicago, IL

Skills

  • Organizational efficiency
  • Data entry
  • Critical thinking
  • Effective communication
  • Confident decision making
  • Strategic planning
  • Process creation
  • Presentation skills
  • Team leadership
  • Project management
  • Positive team culture

Certification

  • Bankruptcy Certification - North Legal
  • Leadership Courses

Timeline

Executive Assistant

BELAY
08.2024 - Current

Insurance Control Officer

Global Credit Union
08.2022 - 07.2024

Senior Credit Resolutions Officer

Truity Credit Union
05.2016 - 07.2022

Organizational Leadership

James River Leadership College

Court Reporting & Stenography

Generations College

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