Open To Work
Mi’Kaela Medina
Customer service representative
Lancaster,CA
Work Preference
Summary
Motivated Customer Service representative with relevant experience in customer-facing roles. Possess strong communication skills, problem-solving abilities, and an innate ability to empathize with customers, ensuring their concerns are addressed promptly. Previous work demonstrates consistent positive impact on customer satisfaction, communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. A professional, known for high productivity and efficiency in task completion.
Overview
6
6
years of professional experience
Work History
Customer Service Trainee
South Bay Workforce Investment Board
Gardena, California
08.2020 - 01.2021
- Tracked customer complaints and followed up on resolutions.
- Ensured compliance with company policies related to customer service standards.
- Provided feedback to management on ways to improve customer experience.
- Resolved customer service issues promptly and courteously.
- Greeted customers and ascertained their needs.
- Developed strategies to improve customer service processes.
- Utilized software programs such as Microsoft Excel for data analysis.
- Handled escalated customer service issues with tact and diplomacy.
- Answered phone calls from customers regarding inquiries or complaints.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Customer Service Representative
Texture Tech
Carson, California
08.2020 - 01.2021
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Contacted customers about potential service upgrades, new services and account changes.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed plans for restocking shelves as needed based on current store trends and customer demand patterns.
- Provided support to other staff members during peak times of business activity.
- Organized shelves in the back room according to product type and size.
- Replenished items to maintain stock availability.
- Monitored customer feedback on loyalty program performance and developed solutions to address any issues or concerns.
- Maintained accurate records of all transactions related to the loyalty program in order to ensure timely payments of rewards points earned by customers.
- Developed and implemented loyalty program strategies to increase customer retention, engagement and satisfaction.
Customer Service Representative
Planet fitness
Lancaster, CA
03.2025 - 05.2025
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Provided assistance to other staff members with cleaning of difficult areas.
- Used time management and efficient cleaning methods to meet deadlines.
- Assisted with developing data entry processes.
- Used computer software to store and retrieve data.
- Analyzed current data records to provide detailed reports.
- Checked for accuracy by verifying data and records.
- Updated and maintained customer information, documents and records.
Customer Service Trainee
Harbor Gateway worksource
San Pedro, California
02.2022 - 07.2022
- Tracked customer complaints and followed up on resolutions.
- Responded to emails from customers seeking assistance or advice.
- Utilized technology tools such as PowerPoint, Google Classroom, and Zoom when needed.
- Provided on-site support during conferences and seminars.
- Conducted research into emerging networking technologies and trends.
- Maintained positive working relationship with fellow staff and management.
Accounting Intern
R.A.C.E Nonprofit organization
Lancaster
11.2019 - 06.2020
- Assisted in the preparation of budgets and forecasts.
- Maintained fixed asset records to prepare monthly depreciation schedules.
- Reviewed and analyzed financial statements for accuracy and discrepancies.
- Processed invoices in accordance with company policies and procedures.
- Participated in special projects related to process improvements or cost savings initiatives.
- Participated in training sessions to gain knowledge of new systems or procedures related to the department's activities.
- Collaborated with other team members on special projects when needed.
- Performed calculations to ensure accuracy of all salary payments.
- Managed payroll for temporary, hourly, and salaried employees.
- Maintained confidentiality of sensitive financial information at all times.
- Assisted in organizing and maintaining confidential files for the company.
- Collaborated with colleagues on new methods for improving overall efficiency of filing systems.
- Sorted incoming mail and distributed appropriately throughout the organization.
- Verified accuracy of labels attached to folders before placing them in filing cabinets.
Education
High School Diploma -
Nathaniel Narbonne Highschool
Harbor City, CA06-2022
Some College (No Degree) - Business Administration
Antelope Valley College
Lancaster, CASkills
- Data entry proficiency
- Patience maintenance
- Empathy display
- Service orientation
- Call center experience
- Up-selling strategies
- Self motivation
- Customer service
- Problem-solving abilities
- Analytical thinking
- Verbal and written communication
- Customer relationship management (CRM)
- Customer data confidentiality
- Calm under pressure
- Product knowledge
- Positive Language Use
- Information gathering
- Written communication
- Decision-making
- Multitasking and prioritization
- Database management
- Time management abilities
- Team building
- Team collaboration
- Customer account management
- Order processing
- Active listening
- Recordkeeping strengths
- Professionalism
- Resourcefulness
Timeline
Customer Service Representative
Planet fitness
03.2025 - 05.2025
Customer Service Trainee
Harbor Gateway worksource
02.2022 - 07.2022
Customer Service Trainee
South Bay Workforce Investment Board
08.2020 - 01.2021
Customer Service Representative
Texture Tech
08.2020 - 01.2021
Accounting Intern
R.A.C.E Nonprofit organization
11.2019 - 06.2020
High School Diploma -
Nathaniel Narbonne Highschool
Some College (No Degree) - Business Administration
Antelope Valley College