Mikaela Penn
Houston
Summary
Adaptable professional with 8+ years of experience bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. A driven candidate with proven knowledge of customer service, data entry, and executive support, in addition to extensive knowledge of service delivery and multitasking abilities. Committed to maintaining professional relationships to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty, and drive business results.
Overview
6
6
years of professional experience
Work History
Server
Olive Garden
11.2021 - Current
- Greet and accommodate guests, building positive experience from first interaction
- Suggest additional items to customers to increase restaurant sales
- Listen to customer concerns and complaints and quickly rectify any issues
- Exercise focus and concentration to keep track of tables and remember orders
- Deliver customer checks and securely process credit card or cash payments
- Execute seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
Front Desk Receptionist/Documentation Specialist
Quality Home Products of Texas
05.2021 - 03.2023
- Greeted guests to determine nature and purpose of visit and directed or escorted to specific destinations
- Operated telephone switchboard to answer and forward calls
- Scheduled appointments and maintained and updated appointment calendars
- Organized and filed important documents in filing cabinets or in online document storage solutions
- Assisted in development of document and content classification taxonomies to facilitate information capture, search and retrieval
- Identified and classified documents and other electronic content according to characteristics such as security level, function and metadata.
Data Entry Specialist
Faneuil
06.2020 - 04.2021
- Located and corrected data entry errors with thorough verification methods
- Sorted data and proofed source documents for accuracy prior to entry
- Trained new team members in company policies and established work processes
- Completed database updates to record required information
- Referred unresolved customer grievances to designated departments for further investigation
- Navigated multiple computer systems and applications and utilized search tools to find information.
Call Center Customer Service Representative
The Results Companies
07.2019 - 05.2020
- Determined charges for services requested and arranged for billing; processed customer adjustments to maintain financial accounts
- Read from scripts to promote uniformity and consistency in communications
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
Retail Sales Representative
Shiekh Shoes
07.2018 - 06.2019
- Greeted customers and engaged in conversation to assess needs
- Adhered to visual standards for proper product placement within planograms
- Leveraged product knowledge to demonstrate features and benefits
- Assisted with weekly and monthly inventory audits to support store accuracy
- Recommended, select and help locate and obtained merchandise based on customer needs and desires
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items.
Education
High School Diploma -
Martinsville High School
Martinsville, VA05.2016
Skills
- Computer Proficiency
- Sales Expertise
- Organizational know-how
- Adaptability
- Strong Work Ethic
- Accuracy and Attention to Detail
- Spreadsheet Management
- Data Entry Procedures Knowledge
- Spreadsheet Proficiency
- Transcribing documents
- Bill computation
References
References available upon request
Timeline
Server
Olive Garden
11.2021 - Current
Front Desk Receptionist/Documentation Specialist
Quality Home Products of Texas
05.2021 - 03.2023
Data Entry Specialist
Faneuil
06.2020 - 04.2021
Call Center Customer Service Representative
The Results Companies
07.2019 - 05.2020
Retail Sales Representative
Shiekh Shoes
07.2018 - 06.2019
High School Diploma -
Martinsville High School