Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikaela Penn

Houston

Summary

Resourceful and service-driven professional with a diverse background in hospitality, administrative support, sales, customer service, and data management. Known to be highly adaptable, detail-oriented, and solutions-focused, with a proven ability to manage complex tasks, maintain accurate records, and build strong rapport with clients and colleagues alike. Skilled in communication, multitasking, CRM and data systems, and sales strategy, with a passion for exceeding expectations and continuously improving. A fast learner and dependable team player who thrives on growth, takes pride in quality, and consistently brings integrity, empathy, and excellence to every role.

Overview

7
7
years of professional experience

Work History

Fine Dining Server

Doves
11.2024 - Current
  • Delivered attentive, personalized service to high-end clientele, maintaining poise and professionalism under pressure.
  • Expertly memorized and described menu items, wine pairings, and specials to enhance guest experience and increase sales.
  • Collaborated seamlessly with kitchen and bar staff to ensure timely, accurate food and beverage delivery.
  • Upsold premium menu items and beverages, consistently exceeding sales targets.
  • Managed multiple tables efficiently, balancing speed and attention to detail to uphold quality standards.
  • Handled guest concerns and special requests diplomatically, ensuring satisfaction and loyalty.

Server

Texas Roadhouse
02.2024 - Current
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

Olive Garden
05.2021 - 02.2024
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.

Front Desk Receptionist/Documentation Specialist

Quality Home Products
05.2021 - 03.2023
  • Served as the welcoming face of the company, managing visitor check-ins, phone systems, and appointment scheduling with professionalism and warmth.
  • Demonstrated strong multitasking abilities, managing a busy reception area alongside clerical duties without compromising service quality.
  • Maintained accurate, confidential records and documentation using company-specific software and databases.
  • Streamlined filing and record-keeping processes, improving retrieval time.
  • Coordinated internal and external communications, ensuring timely follow-up and information dissemination.

CSR/Data Entry Clerk

The Results Companies
07.2019 - 04.2021
  • Consistently achieved or exceeded key performance indicators (KPIs) including average handle time, first-call resolution, and customer satisfaction scores.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Diagnosed customer concerns, guided problem resolution, and escalated cases appropriately to ensure satisfaction.
  • Accurately inputted data from multiple sources into databases and spreadsheets, maintaining a 99.9% error-free rate.
  • Managed sensitive and confidential information with strict adherence to privacy policies.
  • Collaborated with cross-functional teams to update and maintain data relevant to operations and reporting.

Retail Sales Representative

Sheikh Shoes
12.2017 - 06.2019
  • Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
  • Achieved and frequently surpassed monthly sales targets through consultative selling and relationship building.
  • Managed inventory displays, ensuring merchandise was attractive and well-stocked to boost sales.
  • Increased sales by offering advice on purchases and promoting additional products.

Education

High School Diploma -

Martinsville High School
Martinsville, VA
05-2016

Skills

  • Strong communication skills
  • Meticulous attention to detail
  • High-quality client service
  • Phone & email etiquette
  • Record keeping & filing systems
  • Upselling & Cross-Selling
  • Expertise in product features and benefits
  • Problem solving & conflict resolution

Timeline

Fine Dining Server

Doves
11.2024 - Current

Server

Texas Roadhouse
02.2024 - Current

Server

Olive Garden
05.2021 - 02.2024

Front Desk Receptionist/Documentation Specialist

Quality Home Products
05.2021 - 03.2023

CSR/Data Entry Clerk

The Results Companies
07.2019 - 04.2021

Retail Sales Representative

Sheikh Shoes
12.2017 - 06.2019

High School Diploma -

Martinsville High School

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