Mikaela Perez
Tracy,CA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Jewelry Consultant
Zales Jewelers
Livermore, CA
03.2020 - Current
- Consulted with customers to understand needs, define expectations and discuss budgets for pieces.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Cleaned, polished and inspected metal items and jewelry pieces to assess durability and quality.
- Ability to present merchandise and share detailed information regarding features and benefits of products
- Provide information regarding extended service plans and financing options
- Met individual and team sales goals
- Exceeded my individual sale goals by 120%
Imaging Production and Quality Control Specialist
Iron Mountain
Livermore, CA
08.2019 - 12.2019
- Sorting and preparing hard copy records for scanning.
- Removing staples, sticky notes, and debris from papers that ruin the quality of an image.
- Checking the quality of documents on a PC and filing them into boxes.
- Assisted assessment of finalized product development to maintain QC standards.
- Examined final products to check conformance with quality and design standards.
Shift Leader
Weinerschnitzel
Tracy, CA
02.2019 - 05.2019
- Supervise shift team while ensuring excellent customer service and timely preparation and delivery of customer’s orders.
- Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
- Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Assisted management with monthly inventory control and weekly stock ordering.
Shift Member
Weinerschnitzel
Tracy, CA
02.2018 - 02.2019
- Recorded customer orders and communicated clearly to confirm each order.
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Completed side work tasks, including restocking condiments and cleaning refrigerators.
- Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
Science Camp Leader
Mountain House High School
Santa Cruz, CA
03.2018 - 03.2018
- Engaged children in interactive activities, including organized arts and crafts, sports and outdoor activities.
Education
Bachelor of Arts - Sociology
California State University - San Marcos
San Marcos, CA12.2023
Associate of Arts - Business Entrepreneurship
Las Positas College
Livermore, CA08.2022
Associate of Arts - Real Estate
Chabot College
Hayward, CA05.2022
High School Diploma -
Mountain House High School
Mountain House, CA05.2018
Skills
- 5 years in Customer Service
- Communication Proficiency
- Quality Control
- Product and Service Knowledge
- Teamwork and Collaboration
- Sales Expertise
- Problem Identification
- Microsoft Skills
Certification
- Preparing to Manage Human Resources: Issued Feb 2024
- Certificate of Proficiency: Real Estate 12/2020
- Certificate of Achievement: Real Estate Broker 5/2022
- Certificate: Certified Diamontologist 8/2021
Timeline
Jewelry Consultant
Zales Jewelers
03.2020 - Current
Imaging Production and Quality Control Specialist
Iron Mountain
08.2019 - 12.2019
Shift Leader
Weinerschnitzel
02.2019 - 05.2019
Science Camp Leader
Mountain House High School
03.2018 - 03.2018
Shift Member
Weinerschnitzel
02.2018 - 02.2019
Bachelor of Arts - Sociology
California State University - San Marcos
Associate of Arts - Business Entrepreneurship
Las Positas College
Associate of Arts - Real Estate
Chabot College
High School Diploma -
Mountain House High School