Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mikaela Perez

Tracy,CA

Overview

6
6
years of professional experience
1
1
Certification

Work History

Jewelry Consultant

Zales Jewelers
Livermore, CA
03.2020 - Current
  • Consulted with customers to understand needs, define expectations and discuss budgets for pieces.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Cleaned, polished and inspected metal items and jewelry pieces to assess durability and quality.
  • Ability to present merchandise and share detailed information regarding features and benefits of products
  • Provide information regarding extended service plans and financing options
  • Met individual and team sales goals
  • Exceeded my individual sale goals by 120%

Imaging Production and Quality Control Specialist

Iron Mountain
Livermore, CA
08.2019 - 12.2019
  • Sorting and preparing hard copy records for scanning.
  • Removing staples, sticky notes, and debris from papers that ruin the quality of an image.
  • Checking the quality of documents on a PC and filing them into boxes.
  • Assisted assessment of finalized product development to maintain QC standards.
  • Examined final products to check conformance with quality and design standards.

Shift Leader

Weinerschnitzel
Tracy, CA
02.2019 - 05.2019
  • Supervise shift team while ensuring excellent customer service and timely preparation and delivery of customer’s orders.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Assisted management with monthly inventory control and weekly stock ordering.

Shift Member

Weinerschnitzel
Tracy, CA
02.2018 - 02.2019
  • Recorded customer orders and communicated clearly to confirm each order.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.

Science Camp Leader

Mountain House High School
Santa Cruz, CA
03.2018 - 03.2018
  • Engaged children in interactive activities, including organized arts and crafts, sports and outdoor activities.

Education

Bachelor of Arts - Sociology

California State University - San Marcos
San Marcos, CA
12.2023

Associate of Arts - Business Entrepreneurship

Las Positas College
Livermore, CA
08.2022

Associate of Arts - Real Estate

Chabot College
Hayward, CA
05.2022

High School Diploma -

Mountain House High School
Mountain House, CA
05.2018

Skills

  • 5 years in Customer Service
  • Communication Proficiency
  • Quality Control
  • Product and Service Knowledge
  • Teamwork and Collaboration
  • Sales Expertise
  • Problem Identification
  • Microsoft Skills

Certification

  • Preparing to Manage Human Resources: Issued Feb 2024
  • Certificate of Proficiency: Real Estate 12/2020
  • Certificate of Achievement: Real Estate Broker 5/2022
  • Certificate: Certified Diamontologist 8/2021

Timeline

Jewelry Consultant

Zales Jewelers
03.2020 - Current

Imaging Production and Quality Control Specialist

Iron Mountain
08.2019 - 12.2019

Shift Leader

Weinerschnitzel
02.2019 - 05.2019

Science Camp Leader

Mountain House High School
03.2018 - 03.2018

Shift Member

Weinerschnitzel
02.2018 - 02.2019

Bachelor of Arts - Sociology

California State University - San Marcos

Associate of Arts - Business Entrepreneurship

Las Positas College

Associate of Arts - Real Estate

Chabot College

High School Diploma -

Mountain House High School

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Mikaela Perez