Mikaela Quintero
Pembroke Pines,FL
Summary
Highly organized and detail-oriented administrative professional with experience in office management, employee relations, payroll processing, training, and customer service. Skilled in personnel file maintenance, compliance, scheduling, and front-desk operations. Adept at managing multiple tasks, ensuring policy adherence, and fostering efficient work environments.
Overview
6
6
years of professional experience
Work History
Part-Time Administrative Assistant
S.P. Harvester
01.2023 - Current
- Answered phone calls, provided information to clients, and directed inquiries appropriately
- Managed payroll processing, ensuring accuracy and compliance with company policies
- Maintained employee records, tracked documentation, and ensured compliance with HR guidelines
- Handled email correspondence, scheduling, and office communication
- Assisted in record-keeping, filing, and organizing sensitive documents
Salon Manager
The Nail Lounge Weston
04.2022 - 02.2024
- Oversaw employee onboarding, training, and personnel file management, ensuring compliance with company policies and procedures
- Implemented an employee feedback system that enhanced performance evaluation processes
- Managed scheduling and ensured optimal staffing levels to meet customer demand efficiently
- Handled daily financial reconciliations and maintained an error-free closing process
- Conducted interviews and improved the hiring process for front desk receptionists
Nail Technician
The Nail Lounge Weston
04.2022 - 02.2024
- Provided excellent customer service, maintaining a high customer satisfaction rate
- Managed client records and appointment bookings while ensuring compliance with health and safety regulations
Training Leader
Chick-Fil-A
03.2020 - 04.2022
- Conducted employee orientations and training sessions to ensure new hires met corporate standards
- Maintained personnel records and provided administrative support in HR-related functions
- Processed over 500 transactions daily with accuracy, ensuring efficient payment processing
- Assisted in resolving employee conflicts, improving workplace morale and productivity
Keyholder
Simon's Sportswear
06.2019 - 03.2020
- Supervised store operations, ensuring compliance with company policies and visual merchandising guidelines
- Managed inventory systems, improving product availability and reducing stockouts
- Assisted in employee training and performance evaluations
Education
Florida Real Estate Licensing Program -
Gold Coast Schools
Miami FL2024
Everglades High School
Miramar, FL2020
Skills
- Office Administration
- Customer Service & Front Desk Operations
- Training & Employee Relations
- Scheduling & Organizational Management
- Software Proficiency
Education And Licenses
- Full Specialist License, Florida
Timeline
Part-Time Administrative Assistant
S.P. Harvester
01.2023 - Current
Salon Manager
The Nail Lounge Weston
04.2022 - 02.2024
Nail Technician
The Nail Lounge Weston
04.2022 - 02.2024
Training Leader
Chick-Fil-A
03.2020 - 04.2022
Keyholder
Simon's Sportswear
06.2019 - 03.2020
Florida Real Estate Licensing Program -
Gold Coast Schools
Everglades High School
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