Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mikaela Rubio Souza

Orlando,Florida

Summary

Dynamic customer service professional recognized for exceptional productivity and integrity. Proficient in food safety practices, cash handling, and effective problem-solving, contributing to streamlined operations. Strong teamwork and communication abilities enhance both customer satisfaction and workplace synergy. Aiming to further leverage these skills in a challenging environment focused on continuous improvement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Quick Service Food Server

Universal Studios
Orlando, FL
08.2024 - 11.2024
  • Greeted customers and provided excellent customer service.
  • Prepared food orders quickly, accurately, and efficiently.
  • Operated cash registers to process payments from customers.
  • Followed all safety protocols when handling hot foods or beverages.
  • Provided helpful menu suggestions to customers based on their preferences.
  • Communicated effectively with other staff members during peak hours of business operations.
  • Performed opening and closing duties such as cleaning tables, floors, counters, restocking supplies.
  • Handled customer complaints professionally while maintaining a positive attitude.
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Greeted customers to take food orders and provide information about menus.

Manager

Sodie sweets
Orlando, Florida
12.2022 - 07.2024
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Resolved complex customer complaints, escalating issues when necessary, while maintaining a focus on customer loyalty and brand reputation.
  • Coordinated special orders for events, such as custom cakes and catering requests, maintaining high levels of customer communication and satisfaction throughout the process.
  • Monitored and analyzed customer feedback and sales trends, using insights to adjust staffing levels, product offerings, and promotional strategies.
  • Addressed and resolved customer concerns by actively listening to feedback, effectively managing daily issues, and implementing timely solutions to ensure customer satisfaction.

Private English Teacher

Self-employeed
Sao Paulo, SP
02.2021 - 08.2021
  • Provided private English language instruction to students of all ages and levels, tailoring lessons to meet individual needs.
  • Developed engaging lesson plans incorporating various teaching methods and techniques.
  • Utilized a variety of materials including textbooks, audio-visual aids, and online resources.
  • Encouraged critical thinking skills through interactive activities such as debates and role plays.
  • Delivered feedback on student performance in order to motivate them for further improvement.
  • Assisted students with assignments, exams preparation, listening comprehension activities, pronunciation practice, grammar exercises, and vocabulary building tasks.

Real Estate Agent

Ideal House
Sao Paulo, SAO PAULO
01.2021 - 07.2021
  • Negotiated purchase agreements and contracts with buyers and sellers.
  • Managed marketing strategies for properties including advertising campaigns and open houses.
  • Provided guidance to clients throughout the entire buying or selling process.
  • Coordinated appointments to show homes to prospective buyers.
  • Responded promptly to client inquiries via phone or email.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.

Education

High School Diploma -

Auburn Adventist Academy
Auburn, WA
06-2022

Skills

  • Excellent customer service
  • POS operation
  • Customer service
  • Fluency in foreign languages: Portuguese and Spanish
  • Reliable team worker
  • Organized multi-tasker
  • Negotiation
  • Team leadership
  • Professionalism
  • Adaptability
  • Positive attitude
  • Hard Worker
  • Dedication
  • Flexibility
  • Problem analysis
  • Ability to work remotely

Certification

  • Certified Food Protection Manager

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Limited

Timeline

Quick Service Food Server

Universal Studios
08.2024 - 11.2024

Manager

Sodie sweets
12.2022 - 07.2024

Private English Teacher

Self-employeed
02.2021 - 08.2021

Real Estate Agent

Ideal House
01.2021 - 07.2021

High School Diploma -

Auburn Adventist Academy

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Mikaela Rubio Souza