Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mikaela Sibel

Olmsted Falls

Summary


Front Office Professional with strong organizational skills, adept at managing front desk operations and ensuring seamless customer interactions. Skilled in administrative tasks, appointment scheduling, and handling inquiries with efficiency and professionalism. Strong focus on team collaboration and achieving results, adaptable to changing needs and reliable in fast-paced environments. Known for excellent communication, problem-solving abilities, and positive attitude.

Overview

13
13
years of professional experience

Work History

Front Office Specialist

Ironton Lawrence County CAO
10.2024 - 05.2025
  • Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
  • Trained new team members on front office procedures, ensuring a consistent level of service excellence across all staff members.
  • Maintained strict confidentiality by securely handling sensitive patient data in accordance with HIPAA regulations.
  • Maintained a clean, welcoming atmosphere in the reception area, setting the stage for positive interactions with patients and visitors.
  • Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues.
  • Greeted, registered, and checked in patients.
  • Determined amounts due and accepted payments.
  • Streamlined appointment scheduling for improved patient experience and increased daily appointments.
  • Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
  • Boosted office productivity by implementing effective organizational systems and maintaining accurate records.
  • Scheduled appointments, sent reminders and updated master calendar.
  • Provided forms to fill out or update and added latest information computer system.
  • Conducted regular audits of patient files to ensure accuracy and completeness, contributing to better overall patient care.
  • Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.

Account Manager

Rent-2-Own
03.2022 - 08.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
  • Drove revenue growth by identifying new business opportunities within existing accounts.

Retention Customer Service Representative

DIRECTV
10.2016 - 03.2022
  • Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.
  • Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.
  • Facilitated open communication between customers and management when needed, acting as a liaison to address any escalated concerns.
  • Conducted thorough investigations of customer complaints, working diligently to find resolutions that satisfied all parties involved.
  • Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
  • Offered personalized assistance based on each client''s unique situation, leading to higher success rates in retaining customers.
  • Utilized CRM software efficiently to track customer interactions and ensure proper follow-up on pending issues.
  • Trained new hires on company policies, product offerings, and best practices for handling difficult customer situations.
  • Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.

Child Care Aide

Ironton Lawrence County Head Start
07.2012 - 08.2014
  • Participated in ongoing professional development opportunities to stay current on best practices in early childhood education.
  • Promoted emotional growth through compassionate guidance and conflict resolution strategies.
  • Implemented creative art projects as a means of self-expression and exploration for the children in care.
  • Assisted in the implementation of daily lesson plans, ensuring adherence to curriculum guidelines.
  • Facilitated sensory play experiences to enhance fine motor skills development among young learners.
  • Ensured cleanliness and organization of the childcare facility, adhering to health and safety regulations.
  • Maintained accurate records of each child''s progress, sharing updates with parents during conferences.
  • Administered first aid when necessary, maintaining proper documentation and communication with parents.
  • Developed strong relationships with families, fostering open communication and mutual trust.
  • Observed individual learning styles among children under care to create customized approaches tailored towards their unique needs.

Education

No Degree - Psychology

Ohio University
Athens, OH
05-2026

High School Diploma -

South Point High School
South Point, OH
05-2012

Skills

  • Patient care
  • Customer service expertise
  • Exceptional communication
  • File organization
  • Insurance verification
  • Reception duties
  • Appointment scheduling
  • Document management
  • Records management
  • Calendar management
  • Clerical support
  • Meeting preparation
  • Expense tracking
  • Time management
  • Data entry

Languages

English
Native or Bilingual

Timeline

Front Office Specialist

Ironton Lawrence County CAO
10.2024 - 05.2025

Account Manager

Rent-2-Own
03.2022 - 08.2024

Retention Customer Service Representative

DIRECTV
10.2016 - 03.2022

Child Care Aide

Ironton Lawrence County Head Start
07.2012 - 08.2014

No Degree - Psychology

Ohio University

High School Diploma -

South Point High School

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Mikaela Sibel