Summary
Overview
Work History
Skills
Timeline
Generic

Mikaela Smith

Bellefontaine,OH

Summary

Proven Assistant Manager at Family Dollar, adept in customer service and money handling, enhanced customer loyalty through exceptional conflict resolution and team leadership. Achieved seamless POS technology transitions, showcasing strong problem-solving skills. Cultivated a positive work environment, directly contributing to staff efficiency and customer satisfaction.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Family Dollar
10.2022 - 03.2024


  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.

Cashier

Lowes Home Improvment
03.2022 - 09.2022
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Conflict resolution
  • Customer assistance
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing

Timeline

Assistant Manager

Family Dollar
10.2022 - 03.2024

Cashier

Lowes Home Improvment
03.2022 - 09.2022

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Mikaela Smith