Mikaela Talley
Avon Park,FL
Summary
Highly motivated and energetic professional with nearly ten years of experience in retail and customer service. Demonstrated expertise in sales, problem-solving, and rapid learning. Committed to providing exceptional customer service and continuously adapting to meet business needs. Leveraging strong interpersonal skills and a proactive approach to drive success in dynamic environments.
Overview
9
9
years of professional experience
Work History
Store Manager
Pure Grit Boot Company
2017.01 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Store Manager
Gunrack
2017.01 - 2019.05
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Sandwich Artist
Subway
2015.01 - 2017.01
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
- Executed sandwich artistry duties with very low occurrence of errors.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Increased speed of service through effective multitasking and time management skills.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Contributed ideas for menu development based on customer feedback and industry trends.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Participated actively in store promotional activities that led to increased foot traffic during special events.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared salads, soups and sandwiches for customers.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
Avon Park High School
Avon Park, FL06.2015
Skills
- POS Systems
- Customer Service Management
- Personnel Development
- Store Merchandising
- Sales Strategies
- Flexible Schedule
- Customer Relations
- Problem-Solving
- Store Opening and Closing
- Opening and Closing Procedures
- Goals and Performance
- Bank and Safe Deposits
- Operations Oversight
- Sales Expertise
- Customer Response
- Store Displays
- Team Leadership
- Friendly and Outgoing
- Decision-Making Skill
- Customer Service
- Dependable and Reliable
- Strong Multi-Tasking
- Meticulously Detail-Oriented
- Accurate Money Handling
- Detail Oriented
- Visual Merchandising
- Decision-Making
- Highly Motivated
- Delegation Skills
- Conflict Resolution
Accomplishments
-Graduate of Leadership Highlands, class of 2020
Timeline
Store Manager
Pure Grit Boot Company
2017.01 - Current
Store Manager
Gunrack
2017.01 - 2019.05
Sandwich Artist
Subway
2015.01 - 2017.01
Avon Park High School
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