Mikaela Teeple
Caldwell,ID
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Jacksons. Excelled in conflict resolution and organizational skills, significantly improving workplace efficiency. Demonstrated exceptional decision-making and employee training abilities, fostering a culture of excellence and positive attitude with our team.
Overview
19
19
years of professional experience
Work History
Shift Lead
Jacksons
08.2023 - Current
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Server Supervisor
Magic Recipe
04.2012 - 06.2013
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
Call Center Representative
Teleperformance USA
01.2009 - 04.2012
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Manager
Wireless Advocates
10.2005 - 11.2008
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Team motivation
- Conflict Resolution
- Workplace Safety
- Positive Attitude
- Flexible Schedule
- Shift Paperwork Completion
- Policy and Procedure Enforcement
- Organizational Skills
- Active Listening
- Attention to Detail
Timeline
Shift Lead
Jacksons
08.2023 - Current
Server Supervisor
Magic Recipe
04.2012 - 06.2013
Call Center Representative
Teleperformance USA
01.2009 - 04.2012
Manager
Wireless Advocates
10.2005 - 11.2008