Mikaela B. Collins
Fredericksburg,VA
Summary
Detail-oriented and resourceful professional with a background in Equal Employment Opportunity (EEO) processes, records management, and employee relations. Skilled in maintaining confidential records, analyzing data, and streamlining processes to improve organizational efficiency. Proven ability to support diverse teams with a focus on compliance, communication, and employee engagement.
Overview
2
2
years of professional experience
Work History
On-Site Records Retention Specialist
ISolutions - U.S. Customs and Border Protection
Washington, D.C.
08.2023 - 11.2023
- Oversaw daily operations of records management, supporting compliance and organizational needs.
- Inspected and documented government purchasing and financial transactions.
- Organized and updated procurement data using Microsoft Excel to streamline reporting processes.
- Conferred with management to develop or implement personnel policies or procedures.
- Handled confidential documents ensuring they remain secure.
Equal Employment Specialist
U.S. Customs and Border Protection
Washington, D.C.
01.2022 - 01.2023
- Processed and maintained over 100 employee complaints in compliance with EEO laws and agency policies.
- Guided complainants through formal complaint filing procedures and explained regulatory measures.
- Managed detailed records of formal complaints, correspondence, and documentation in Microsoft Excel.
- Assisted supervisors in identifying and improving filing processes to ensure accuracy and compliance.
- Maintained current knowledge of equal employment opportunity and affirmative action and laws.
- Managed inbound complaint calls and provided case-related assistance.
Junior PR Account Executive
The MGN Foundation
Richmond, VA
08.2021 - 12.2021
- Facilitated public engagement initiatives and supported internal communication efforts.
- Collaborated with teams to develop visual aids and public speaking exercises to enhance outreach.
- Created marketing materials, including brochures and presentations, to showcase products and services.
- Identified potential new customers through research of industry trends and competitive analysis.
- Listened to customer needs to identify and recommend best services.
Education
Bachelor of Arts - Government And International Politics
George Mason University
Fairfax, VA05-2021
Skills
Employee Records Management
HR Policies and Compliance
Complaint Resolution
Communication and Public Relations
Data Analysis and Reporting
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Timeline
On-Site Records Retention Specialist
ISolutions - U.S. Customs and Border Protection
08.2023 - 11.2023
Equal Employment Specialist
U.S. Customs and Border Protection
01.2022 - 01.2023
Junior PR Account Executive
The MGN Foundation
08.2021 - 12.2021
Bachelor of Arts - Government And International Politics
George Mason University
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