Mikaelah DAVIS
Orlando,FL
Summary
I possess a strong background as an organized and detail-oriented administrative professional, consistently delivering efficient support to teams and executives. My exceptional interpersonal skills enable me to adeptly oversee daily office functions, including scheduling, data entry, and document management. I bring robust expertise in Microsoft Office, coupled with a commitment to efficient time management, which positions me as a key contributor to streamlined administrative workflows and enhanced internal communication. I am dedicated to upholding confidentiality, adept at problem-solving, and fully committed to advancing team success.
Overview
2
2
years of professional experience
Work History
Customer Service Support
Lufthansa Technik Component Services
04.2022 - 09.2022
- Track and oversee customer orders in accordance with agreed-upon rates and service terms.
- Diligently follow up on customer requests, complaints, and issues to ensure high levels of customer satisfaction.
- In charge of ensuring timely TAT (Turnaround Time) fulfillment while facilitating collaboration among various business units within LHT to meet customer demands.
File Clerk / Receptionist
Font & Nelson LLC
10.2021 - 02.2022
- Supervise incoming telephone calls, direct them to the appropriate Attorneys or Paralegals, and document messages as required.
- Assisted with various administrative tasks, such as data entry, photocopying, scanning, and filing.
- Secure and maintain confidentiality of sensitive documents and records, especially those with personal or sensitive information.
Claims Representative
Florida Department Of Economic Opportunity
06.2020 - 05.2021
- Assisted individuals with their Unemployment Insurance benefit claims.
- Expedited claims resolution by processing and submitting required documentation.
- Collaborated with clients to actively address and resolve their claims-related issues.
- Communicated any outstanding concerns to the leadership team for additional support and resolution..
Education
Bachelor of Science - Business Administration And Management
University Of Central Florida
Orlando12.2025
Skills
- Interpersonal skills
- Data Entry
- Administrative abilities
- Detail-oriented
- Microsoft Office
- Time management
- Problem-solving
Timeline
Customer Service Support
Lufthansa Technik Component Services
04.2022 - 09.2022
File Clerk / Receptionist
Font & Nelson LLC
10.2021 - 02.2022
Claims Representative
Florida Department Of Economic Opportunity
06.2020 - 05.2021
Bachelor of Science - Business Administration And Management
University Of Central Florida
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