Mikaela Bunch
1700 Coal Ave SE, Albuquerque
Summary
With multiple years of mentoring experience, a newly acquired degree in psychology, and certifications in conflict resolution and crisis intervention, my goal is to facilitate positive interactions with diverse student populations while guiding them through the academic process. My ultimate career goal is to fulfill my passion for helping individuals achieve their aspirations through effective communication, cultural sensitivity, and empathy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Student Mentor
University College Advisement Center
12.2021 - Current
- Scheduled academic appointments with students' correct academic advisers
- Responded to students' questions regarding holds, directing them to the appropriate centers and providing guidance on issue resolution
- Offer guidance, contact information, and answers inquiries regarding various university centers, both over the phone and in person
- Conducted student triage during drop-in Zoom sessions with advisors
- Monitored the lobby and computer kiosks to ensure a conducive environment for students
- Ran miscellaneous campus errands to supporting overall operations
- Retrieved and delivered mail to the Office
- Played a key role in the hiring process for new employees at the center, providing training and assistance during onboarding
- Administered the upload and scanning of employee timesheets to the company's shared drive
- Assisted with printing, scanning, and uploading tasks using office equipment
- Help troubleshoot issues with phones, computers, and printers, ensuring uninterrupted workflow
- Conducted interviews and provided training for new student employees, contributing to a skilled and efficient team
- Collaborated with academic advisors to facilitate student registration and course selection during New Student Orientation for UNM classes.
New Student Orientation Leader
University of New Mexico
05.2022 - 08.2022
- Extended a warm welcome to incoming students at UNM, offering them their first experience on campus
- Conducted campus tours, introduced students to the university environment
- Fostered strong relationships with students, getting to know them individually, and offering guidance on extracurricular options
- Maintained regular contact with students throughout their first year to ensure a smooth transition and address any concerns or challenges they encountered
- Collaborated in delivering UNM's Grey Area Training, focusing on assault and domestic violence prevention, contributing to a safer campus environment
- Provided students with resources and guidance to support their success in their educational journey
- Resolved conflicts within the orientation program and offered ongoing support to students
- Acted as the primary point of contact for students, handling questions, confirming orientation details, and assisting with major selection
- Assisted advisors in the student registration process for classes
- Represented the department at the NODA (Orientation, Transition, and Retention-focused) conference in Baltimore, contributing to professional development and networking opportunities.
Education
Bachelor's degree - Psychology With A Minor in Criminology
University of New Mexico-Main Campus
Albuquerque, NM12.2023
Skills
- Customer service (4 years)
- Conflict management (1 year)
- Mentoring (2 years)
- Crisis Intervention (1 year)
- Loboachieve Scheduler (2 years)
- Zoom (4 years)
- Teams (2 years)
- Microsoft Office Suite (4 years)
Volunteer Experience
- Agora Crisis Center (August 2022- August 2023)
- Take phone calls from callers in distress
- Actively listen to all callers and help determine solutions to their problems
- Trained in sending rescue and communicating with emergency departments
- knowledge of crisis help centers around New Mexico and other states
- Took 988 suicide hotline calls
- Trained in Chat function for anonymous help through chat
- Personally trained new volunteers in roleplay scenarios and helped them take their first calls
Certification
- First Aid CPR AED, 05/01/22, 05/01/24
- Crisis Prevention Intervention, 08/01/22, Present
Additional Information
Volunteered at Agora Crisis Center from August 2022-August 2023
Crisis Intervention Certification
Received in August 2022 and is active until 2027
Timeline
New Student Orientation Leader
University of New Mexico
05.2022 - 08.2022
Lead Student Mentor
University College Advisement Center
12.2021 - Current
Bachelor's degree - Psychology With A Minor in Criminology
University of New Mexico-Main Campus
- First Aid CPR AED, 05/01/22, 05/01/24
- Crisis Prevention Intervention, 08/01/22, Present
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