Mikaele Savusa
Joplin,MO
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Specialist
Verizon Wireless
11.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Merchandizing and Inventory
- Leading in RIS
- Increased sales by offering advice on purchases and promoting additional products.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Manager
Spring Mobile
04.2015 - 10.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Merchandising and Inventory .
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
Manager
Communication Solutions LLC
03.2012 - 04.2015
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
Education
GED -
Joplin High School
Joplin, MO05.2012
Skills
- Issue and Complaint Resolution
- Cash Counting
- Customer Service and Assistance
- Cold Calling
- Customer Needs Assessments
- Sales and Upselling
- Customer Satisfaction
- Merchandising
- Inventory
Timeline
Specialist
Verizon Wireless
11.2021 - Current
Manager
Spring Mobile
04.2015 - 10.2021
Manager
Communication Solutions LLC
03.2012 - 04.2015
GED -
Joplin High School