Mikah Ayorinde
Duncanville,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Collegiate Academy
Duncanville Highschool
Duncanville, Texas
01.2024 - Current
- Checks the progress of the students and their grades
- Monitors scholars throughout the day in study hall
- Ensures that students sign in and out for the day
- Opens classroom in the morning, greets students, assists in making a smooth transition
- Attends staff meetings, training meetings, and yearly open house outside of working hours
- Performs duties necessary to the smooth functioning of the facility as assigned by the leadership
- Participates in classroom staff meetings to consult on program planning, goal setting and implementation, planning for individual children and to discuss program and working conditions.
Fraud & Dispute Specialist
Fiserv
Irving, Texas
01.2022 - 01.2023
- Investigated, evaluated, and processed, disputes/chargebacks
- Monitor systems to detect possible fraudulent behavior related to card usage
- Contacted cardholders to investigate possible fraud
- Delivered great customer experience with proper phone etiquette on inbound and outbound calls with clients and cardholders
- Tracked and actioned cases within timeframes based on regulatory guidelines and client requirements
- Made recommendations to implement changes in our continuous efforts to improve processes
- Responded to inquiries from internal and external stakeholders regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status, and data input
- Entered data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information
- Investigative problem solving to ensure quick resolutions
- Supported Fiserv clients’ card portfolio chargeback programs (debit, credit, prepaid).
Lease End Representative
Santander Consumer USA
North Richland Hills
01.2021 - 01.2022
- Provided professional and customer friendly delivery of service to consumers and dealers
- Proactively contacted consumers approaching end of lease contract to discuss their options and obligations
- Drove customer loyalty by communicating incentives that match their current situation
- Assisted lease customers with scheduling pre-inspection using vendor scheduling system.
Teacher Aide
Bill Hartz Elementary School
Duncanville, TX
01.2018 - 01.2021
- Assisted lead teacher and reinforced classroom instruction
- Oversees unstructured free play
- Works with teacher to ensure organization of free play corresponds to schedules structures activities
- Opened classroom in the morning, greets parents and children, assists in making a smooth transition
- Attended staff meetings, training meetings, and yearly open house outside of working hours
- Performed duties necessary to the smooth functioning of the facility as assigned by the leadership
- Participated in classroom staff meetings to consult on program planning, goal setting and implementation, planning for individual children and to discuss program and working conditions.
Education
Business Major -
Jarvis Christian College
01-2021
High School Diploma -
Justin F. Kimble High School
01.2012
Skills
- Creativity and Innovation
- Positive Learning Environment
- Professionalism
- Active Listening
- Teamwork and Collaboration
- Customer Service
- Decision-Making
Timeline
Collegiate Academy
Duncanville Highschool
01.2024 - Current
Fraud & Dispute Specialist
Fiserv
01.2022 - 01.2023
Lease End Representative
Santander Consumer USA
01.2021 - 01.2022
Teacher Aide
Bill Hartz Elementary School
01.2018 - 01.2021
Business Major -
Jarvis Christian College
High School Diploma -
Justin F. Kimble High School