Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mikah Mack

Maurepas,LA

Summary

Dynamic customer service professional with a proven track record at HASC Louisiana, excelling in conflict resolution and enhancing customer loyalty. Skilled in online platforms and merchandise sales, I leverage critical thinking to address customer needs effectively. Committed to delivering exceptional service while maintaining professionalism in high-pressure situations.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

HASC Louisiana
06.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for services and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Check in trainee's for classes that their employer have scheduled.
  • Maintain confidentiality regarding the trainee's information.
  • Maintain a positive and professional attitude with customers.
  • Observe trainee's behaviors in the computer lab.
  • Ensure the integrity of the testing processes is not compromised.
  • Assist trainee's with their questions and concerns.
  • Walk and stand for extended periods of time while monitoring the computer lab.
  • Ensure the computers are sanitized between trainee's.
  • Score test for select courses.
  • Troubleshoot computers when customers experience difficulties and problems.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of service changes and requirements.

Online Reseller

Self-employed
05.2020 - 05.2025
  • Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
  • respond to offers
  • package and ship products.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Volunteer

St. Joseph
08.2014 - 05.2018
  • Helped people in need during the flood of 2016.
  • Helped with special events such as Vacation Bible School to coordinate resources, spaces and schedules.
  • Taught Sunday school classes to impart values of faith.
  • Prepared meals for church members and guests for funerals or special events.
  • Collected offerings during services and secured cash against loss.
  • Helped set up for different events at church.

Education

BBA - Business Administration

Southeastern Louisiana University
Hammond, LA
05.2025

High School Diploma -

Maurepas High School
Maurepas, LA
05-2021

Skills

  • Online Help
  • Customer Loyalty
  • Online Platforms
  • Merchandise Sales
  • Facebook Marketplace
  • Answering Emails

Timeline

Customer Service Representative

HASC Louisiana
06.2025 - Current

Online Reseller

Self-employed
05.2020 - 05.2025

Volunteer

St. Joseph
08.2014 - 05.2018

BBA - Business Administration

Southeastern Louisiana University

High School Diploma -

Maurepas High School

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