Summary
Overview
Work History
Education
Skills
Timeline
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Mikah Rodriguez

Corpus Christi,TX

Summary

Dynamic and results-oriented professional with a proven track record at the USN and Walmart, excelling in emergency management and customer service. Expert in hazardous materials handling and complaint resolution, I significantly enhanced crew readiness and customer satisfaction ratings. Skilled in leading teams and training in high-stakes environments, I bring a unique blend of hard and soft skills to achieve exceptional outcomes.

Overview

6
6
years of professional experience

Work History

Damage Controlman

USN
Yokosuka, Japan
11.2019 - 11.2022
  • Equipment Maintenance & Repair: Perform routine and emergency maintenance on damage control systems (fire suppression, flooding prevention, watertight integrity), and related equipment.
  • Damage Control & Ship Stability: Plan, supervise, and execute operations to maintain ship stability and structural integrity during emergencies, or combat.
  • Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.
  • Fire Fighting: Lead firefighting teams, operate suppression systems, and coordinate fire drills to ensure crew readiness.
  • CBRNE Defense: Instruct and train personnel in Chemical, Biological, Radiological, and Nuclear (CBRNE) defense protocols, and operate protective equipment.
  • Training and Supervision: Train damage control parties in emergency procedures, and lead training drills to ensure readiness.
  • Record-Keeping: Maintain accurate records of maintenance, repairs, training, and damage control actions to ensure compliance with safety standards.

Costumer Service Representative

Walmart
Waynesburg, PA
06.2016 - 10.2019
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Education

High School Diploma -

Open Door
Lippincott
05-2019

Skills

  • Scheduling
  • Complaint resolution
  • Call center experience
  • Negotiation strategies
  • Task prioritization
  • Live chat support
  • Emergency management
  • Hazardous materials handling
  • Advanced firefighting
  • Shipboard systems
  • Chemical, biological, radiological defense
  • Personal protective equipment

Timeline

Damage Controlman

USN
11.2019 - 11.2022

Costumer Service Representative

Walmart
06.2016 - 10.2019

High School Diploma -

Open Door

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