MIKAH SELLERS
Alexandria,VA
Summary
Dynamic and visionary senior executive with over 15 years of leadership experience driving enterprise-scale digital transformation and measurable business impact. Recognized for leveraging cutting-edge technologies—including predictive and generative AI, machine learning, robotic process automation, and cloud architecture—to optimize operations, elevate customer experience, and accelerate revenue growth. Holds a doctorate in Organizational Leadership and Learning from the University of Pennsylvania, underscoring a commitment to innovative leadership and organizational excellence. Proven expertise in building and leading high-performing, cross-functional teams and executing strategic initiatives that align technology with business goals to drive sustainable growth and competitive advantage.
Overview
15
15
years of professional experience
Work History
Interim General Manager (Contract)
Pixis Drones
01.2023 - 01.2024
- Company Overview: An award-winning, market-leading drone show company
- Hired to lead operational optimization, brand repositioning, and digital transformation, driving revenue growth and securing venture funding
- Took the company from losing $200K a month to a profit of $250K within 3 months, enabling them to raise $2M in venture capital
- Spearheaded a brand and website transformation leveraging data-driven personalization, SEO optimization, and human-centered design principles, resulting in a 387% increase in organic traffic, a 690% rise in conversions, and a 785% growth in monthly site visits
- Directed demand generation campaigns utilizing predictive analytics, automated lead enrichment, account-based marketing (ABM) strategies, and AI-enabled audience segmentation, achieving a 450% increase in inbound leads and sustaining a 300% monthly revenue increase over six months
- An award-winning, market-leading drone show company
VP, Digital, APAC Region
Everise
01.2021 - 01.2023
- Company Overview: A global BPO leader in customer experience solutions
- Led enterprise-scale digital transformation initiatives, guiding global brands in process optimization and technology adoption
- Exceeded revenue targets in APAC by 110% through strategic partnerships and onboarding major clients such as Telekom Malaysia, Hong Leong Bank, XOX Mobile, and TNG Digital, among others, by leveraging tailored digital transformation roadmaps and AI-enabled solutions to meet client-specific needs
- Led a multidisciplinary team of 35 FTEs in Malaysia to deploy AI-enabled customer experience (CX) solutions, incorporating intelligent virtual assistants, conversational analytics, and robotic process automation (RPA) to transform service delivery for a dozen market-leading companies with an average project budget of $250K
- Directed design and development of an AI-powered virtual assistant for the UnitedHealthcare Global Innovation Challenge, leveraging natural language processing (NLP) and predictive analytics to schedule travel to and from healthcare appointments, driving a 125% increase in account growth for FY23
- Directed the strategic discontinuation of DOJO, Everise’s enterprise intelligent virtual assistant platform, completing the transition for dozens of customers across APAC within six months
- Successfully minimized operational disruption while eliminating millions in liabilities through meticulous change management and stakeholder alignment
- A global BPO leader in customer experience solutions
Chief Innovation Officer
Content Enablers, Inc.
01.2018 - 01.2021
- Company Overview: A global leader in online trade compliance training solutions
- Transformed the legacy business model and overhauled the cloud-based LaaS platform and customer-facing website to take advantage of the middle market and individual trade compliance practitioner certification market opportunities, driving revenue growth and positioning the company for acquisition
- Directed a $3.58M budget and led a multidisciplinary team of 30 FTEs in Bangalore, India, driving innovation through agile project management methodologies and cross-functional collaboration, ensuring timely delivery of scalable digital solutions
- Launched a React-based customer-facing website and e-commerce storefront while redesigning the cloud-based LMS, leveraging microservices architecture and data-driven user experience (UX) enhancements
- Achieved a 125% increase in CSAT scores within 60 days and a 60% QoQ revenue increase within 90 days through personalized content delivery and optimized site performance
- Partnered with the CEO to establish industry-first certifications with George Mason University and the Institute of Export & International Trade, driving a 300% YOY revenue increase in individual and practitioner categories
- A global leader in online trade compliance training solutions
SVP & Chief Digital Officer
Grafik
01.2013 - 01.2018
- Company Overview: Award-winning full-service branding and marketing agency
- Recruited to establish and scale the agency’s digital practice, leveraging digital-first strategies and emerging technologies to transform it into a market leader
- Built and scaled a team of 25, including project managers, digital strategists, UX designers, and technologists, applying agile methodologies, design thinking, and human-centered design principles to win high-profile digital strategy and development engagements with dozens of clients, including Booz Allen Hamilton, CARFAX, Honda America, and the NHGRI and others with project budgets ranging from $300K to $1M
- Achieved an 80% proposal win rate for new business by integrating competitive intelligence analytics, immersive video storytelling, and data-backed customer insights, enabling tailored, high-impact proposals
- Realized 120% of revenue targets from 2016 to 2018, with digital contributing 65% of total agency billings
- Award-winning full-service branding and marketing agency
Education
Doctor of Education (Ed.D.) - Organizational Leadership & Learning
University of Pennsylvania
MSEd - Education
University of Pennsylvania
MBA -
New York Institute of Technology
MA - Communication, Advertising, & Public Relations
New York Institute of Technology
MS - Digital Marketing
Full Sail University
BS - Marketing
Capella University
Advanced Management Program -
The Wharton School of the University of Pennsylvania
Postgraduate Certificate - AI for Leaders
McCombs School of Business, University of Texas at Austin
02.2025
Skills
- Digital transformation
- Strategic thinking
- Design thinking
- Data-driven decision making
- Organizational culture
- Business model innovation
- Emerging technologies
- Competitive intelligence
Accomplishments
Tropaia Award for Outstanding Faculty | Georgetown University, 2020
Award for Distinction in Enterprise Rebrand | REBRAND 100, 2018
Awards
- Tropaia Award for Outstanding Faculty, Georgetown University, 2020
- Award for Distinction in Enterprise Rebrand, REBRAND 100, 2018
- Certificate of Appreciation for Teaching Excellence, Georgetown University, 2016
- Best New Website & Brand Journalism Awards, Raga PR Daily Awards, 2012
Selectedcareerhighlights
- Redesigned Content Enablers' Learning-as-a-Service platform, launched a marketplace for mid-market and individual learners, and established industry-first certification partnerships, positioning the company for acquisition.
- Built and scaled a $3.5M digital practice, exceeding targets by 120%, growing a team of 35, and enabling Grafik to compete with top-tier firms in digital strategy and development.
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