+ Years of professional experience
Mikah Serenil
Talented, self-organized professional with real leadership skills
Lubbock,TX
Summary
Versatile and dynamic professional with a proven track record in administrative and customer service roles. Excels in office management and coordination, providing exceptional customer service, enhancing operational efficiency, and guest satisfaction at every opportunity. Skilled in Microsoft Office and experienced with several popular property management, payment processing, and CRM software. Adept at resolving disputes and fostering positive experiences.
Punctual and dependable. Flexible availability. Reliable transportation. Seeking full-time employment. Authorized to work in the U.S. for any employer.
Overview
7
7
9
9
+ Years of developmental experience
Work History
Family Career Sabbatical
Household
01.2016 - 01.2025
Front Desk Agent
La Quinta Inns & Suites
Lubbock, US
01.2015 - 01.2016
- Responsible for greeting guests in an efficient and courteous manner
- As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services
Administrative Assistant
Century 21 Real Estate
Lubbock, US
12.2013 - 12.2014
- Supportive role in an office
- Responsible for managing and distributing information among their coworkers, answering phones, and doing other administrative work
- Managed filing system, entered data and completed other clerical tasks.
After School Teacher
Discovery Depot
Wolfforth, US
01.2013 - 01.2014
- Responsible for the education and care of children in an after-school program
- Duties include developing a comprehensive curriculum, planning daily activities, and assisting students with assignments
Front Desk Agent
Holiday Inn Express and Suites
Wolfforth, US
01.2012 - 01.2013
- Responsible for greeting guests in an efficient and courteous manner
- As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services
Sales Associate
SOUTH PLAINS COLLEGE
Lubbock, US
01.2011
- Responsible for interacting with students, working the cash register, stocking shelving, processing online orders, shipping, and receiving and other tasks that may be needed
Education
High School Diploma -
Frenship High School
Wolfforth, TX05-2011
Skills
- Office management
- Administrative functions
- Time management
- Scheduling and staff coordination
- Exceptional documentation
- Excellent customer service
- Conflict Management
- After-hours administration
- Efficient typing (70 wpm)
- Accurate data entry
- Phone etiquette and soft skills
- Information protection
- Safety and security procedures
- Microsoft office
- Ticketing and CRS systems
- Automated telephone systems
- Property management systems
- Payment oversight
- File management
- Mail and packages
- Developmental care
- Basic First Aid
Timeline
Family Career Sabbatical
Household
01.2016 - 01.2025
Front Desk Agent
La Quinta Inns & Suites
01.2015 - 01.2016
Administrative Assistant
Century 21 Real Estate
12.2013 - 12.2014
After School Teacher
Discovery Depot
01.2013 - 01.2014
Front Desk Agent
Holiday Inn Express and Suites
01.2012 - 01.2013
Sales Associate
SOUTH PLAINS COLLEGE
01.2011
High School Diploma -
Frenship High School
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