Mikahla S Morgan
Orlando
Summary
Specialist with extensive experience in interpreting and implementing quality assurance standards, effectively addressing customer complaints and non-conformance issues. Demonstrates strong problem-solving and analytical skills, along with in-depth knowledge of QA terms, tools, and methodologies. Focused on enhancing business processes to drive efficiency and quality improvements.
Overview
9
9
years of professional experience
Work History
Patient Accesses Specialist
AssistRx
Orlando
12.2024 - Current
- Collaborating with Healthcare Providers and Pharmacies to gather patient insurance coverage for pharmaceutical products.
- Supporting patients and healthcare providers in addressing questions regarding coding, billing and navigating complex reimbursement issues.
- Checked incoming emails regularly and responded quickly when necessary.
- Ensuring compliance with company requirements and the organization's defined standards and procedures.
- Providing a high level of service quality in all interactions with patient and healthcare providers.
Radiology Scheduler
AdventHealth
Orlando
12.2021 - 03.2023
- Explained the purpose of each test to patients to ensure understanding prior to procedure.
- Verified insurance coverage for radiology procedures to ensure accurate billing practices.
- Checked incoming emails regularly and responded quickly when necessary.
- Maintained detailed records of patients' appointments and updated relevant databases accordingly.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Monitored changes in regulations regarding radiology procedures and communicated updates to colleagues.
- Coordinated patient appointments with physicians, hospitals and other healthcare facilities.
- Prepared reports on radiology services rendered including number of tests performed and patient satisfaction ratings.
- Resolved any conflicts or issues related to scheduling errors or missed appointments.
Customer Service Representative
Healthfirst
Lake Mary
11.2019 - 08.2020
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Implemented innovative methods for streamlining the customer service process.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Certified Checker
Pepsi
Toledo
01.2017 - 02.2019
- Issued change, refunds and tickets for returned merchandise according to store policies.
- Operated scanning equipment in accordance with established processes and procedures.
- Provided excellent customer service during all interactions with customers.
- Resolved customer complaints in a professional manner.
- Followed safety guidelines in order to prevent accidents on the job.
- Assisted in stocking shelves when needed.
Education
High School Diploma -
Roy C Start
Toledo, OH06.2010
Skills
- Complaint resolution
- Scheduling
- Account updating
- Call center operations
- Customer RMA management
- Appointment scheduling
- Inbound and outbound calling
- Researching
- Multitasking and organization
- Relationship building
- Receiving support
Timeline
Patient Accesses Specialist
AssistRx
12.2024 - Current
Radiology Scheduler
AdventHealth
12.2021 - 03.2023
Customer Service Representative
Healthfirst
11.2019 - 08.2020
Certified Checker
Pepsi
01.2017 - 02.2019
High School Diploma -
Roy C Start