Mikai Ferrucci
Surry,ME
Summary
Forward thinking person who has experience in sales and customer service and social communication skills able to understand people and read them to help tell what they need so they can leave at the end of the day happy with the service,
Highly motivated to make every customer happy and stay with the company
Overview
5
5
years of professional experience
Work History
Camp Program Director
Katahdin Area Council Boy Sco
Bangor, Maine
05.2025 - Current
- Coordinated daily camp activities and schedules for youth participants.
- Supervised staff to ensure safety and compliance with guidelines.
- Developed engaging programs promoting teamwork and leadership skills.
- Trained new staff on policies, procedures, and safety protocols.
- Managed camp resources, including supplies and equipment inventory.
- Communicated effectively with parents regarding camper progress and concerns.
- Evaluated program effectiveness to improve future camping experiences.
- Assisted with training camp staff on program and procedures.
- Engaged children in interactive activities and organized arts and crafts, sports games and field trips.
- Assigned and oversaw daily site cleanup by counselors and campers.
- Confirmed completion of campers' relevant enrollment and medical forms.
- Facilitated community outreach events to promote scouting initiatives.
- Devised evaluation strategies to monitor performance and determine need for improvements.
Cashier/Customer Service/Sales Associate Manager
Walmart
Ellsworth, Maine
09.2023 - 08.2024
- Processed customer transactions efficiently at high-volume retail environment.
- Handled cash, credit, and debit transactions accurately and securely.
- Assisted customers with product inquiries and store navigation effectively.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Cashier/Customer Service Representative
Dairy Queen Grill & Chill
Ellsworth, Maine
03.2020 - 09.2023
- Processed customer transactions using point-of-sale systems efficiently
- Handled cash, credit, and debit transactions accurately and securely.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Penn Foster High School
Surry, ME10-2024
Skills
- Program coordination
- Team supervision
- Customer service
- Inventory management
- Communication skills
- Conflict resolution
- Time management
- Sales techniques
- Relationship building
- Quality assurance
- Needs assessment
- Regulatory compliance
- Marketing and promotion
- Policy implementation
- Schedule planning
Timeline
Camp Program Director
Katahdin Area Council Boy Sco
05.2025 - Current
Cashier/Customer Service/Sales Associate Manager
Walmart
09.2023 - 08.2024
Cashier/Customer Service Representative
Dairy Queen Grill & Chill
03.2020 - 09.2023
High School Diploma -
Penn Foster High School