Mikaia Jackson
Lewisville
Summary
Professional leader with strong experience in team management and operational excellence. Proven track record in driving performance and fostering collaboration to achieve strategic goals. Highly adaptable with skills in conflict resolution, project planning, and resource allocation. Recognized for reliability and effective communication in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Area Lead & Trainer
Chick-fil-A
The Colony, TX
01.2024 - 05.2026
- Supervise and lead team members during shifts to ensure efficient daily operations
- Train and onboard new hires on company procedures, service standards, and workplace expectations
- Provide hands-on coaching to improve team performance and customer service quality
- Oversee front counter, drive-thru, and dining room areas to maintain speed and accuracy
- Resolve customer concerns professionally while upholding brand standards
- Assist with cash handling, drawer balancing, and opening/closing procedures
- Maintain high standards of food safety, cleanliness, and teamwork
Team Member
Chick-fil-A
The Colony, TX
01.2023 - 01.2024
- Delivered fast and friendly customer service in a high-volume environment
- Operated POS system and processed transactions accurately
- Collaborated with team members to meet daily service goals
- Maintained cleanliness and adhered to food safety guidelines
Education
High School Diploma -
Hebron High School
Carrollton, TX05.2025
Skills
- Team Leadership
- Employee Training & Onboarding
- Staff Development
- Customer Service Excellence
- Conflict Resolution
- Cash Handling & POS Systems
- Time Management
- Multitasking in Fast-Paced Environments
- Communication & Teamwork
Timeline
Area Lead & Trainer
Chick-fil-A
01.2024 - 05.2026
Team Member
Chick-fil-A
01.2023 - 01.2024
High School Diploma -
Hebron High School