Mikail Jaen
Wesley Chapel,Florida
Overview
7
7
years of professional experience
Work History
Zookeeper Intern Africa
ZooTampa at Lowry Park
Tampa, FL
02.2024 - 05.2024
- Cleaned and maintained animal enclosures, including mopping floors, scrubbing walls, and replenishing bedding materials.
- Assisted with the preparation of diets for animals according to instructions from zookeepers and veterinarians.
- Provided enrichment activities for animals to stimulate natural behaviors.
Shift Leader
Chick Fil A
Lutz, FL
11.2020 - 04.2024
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Coached team members to increase productivity and reduce workplace accidents.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Assisted general manager with operations game plan and company initiatives implementation.
Team Member
Target
Madison, WI
06.2017 - 05.2018
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Rotated through series of different stations based on team needs.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
Education
Bachelor of Science - Environmental Science
University of South Florida
Tampa, FL06.2025
Associate of Arts -
Pasco Hernando State College
Wesley Chapel, FL06.2022
Languages
Spanish
Professional
Timeline
Zookeeper Intern Africa
ZooTampa at Lowry Park
02.2024 - 05.2024
Shift Leader
Chick Fil A
11.2020 - 04.2024
Team Member
Target
06.2017 - 05.2018
Bachelor of Science - Environmental Science
University of South Florida
Associate of Arts -
Pasco Hernando State College