Mikaila Alcantar

• PRN position

Patient server

• Ensured confidentiality of patient information at all times.
• Ensured patient's information was accurately entered into the system.
• Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
• Brought food and beverages to the patient rooms in a timely manner.

Barista

• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

• Flexible position.
• Delivered goods and services to customers on time and in excellent condition.
• Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
• Utilized GPS to optimize routes and continuously meet estimated delivery times.

Full time position.

Outbound pack - singles & multiples

• Marked and labeled containers with accurate shipping information to prevent delays.
• Reviewed packing slips and other documentation to properly box items for shipment.
• Used Amazon computer system to input information about customer item.

Outbound dock

• Scanned and organized packages into the correct go-go cart to prepare for shipping.
• Properly and efficiently loaded trailers with packages according to Amazon safety protocol.

Amazon Associate Committee

• Planned and decorated events held on-site.
• Engaged employees with on-site events to raise spirits and provide information on offered resources.

• Temporary position/ Work-study
• Participated in weekly senate meetings to discuss topics related to student life on campus.
• Represented students' interests at conferences hosted by external organizations such as state governments or national associations.
• Coordinated outreach activities aimed at increasing voter turnout amongst college-aged individuals.
• Developed strategies to increase student representation in university decision making processes.

• Temporary position.
• Performed cashier duties such as taking orders, collecting payments and providing change.
• Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
• Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
• Processed takeout orders quickly to ensure timely delivery of meals.

• Seasonal Position.
• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Created complex, hand-crafted beverages based upon customer preferences.

• Full time position.
• Developed key customer relationships to increase sales.
• Answered inquiries from prospective customers regarding features of products and services offered.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Trained newly hired top talent to fill key positions and maximize productivity.
• Documented all training activities including attendance records, feedback forms, surveys.
• Adapted teaching methods according to the needs of individual learners or groups.

• Temporary position/ Work-Study
• Kept reception area, break area and conference room clean and orderly.
• Answered, screened and forwarded calls with efficiency and accuracy.
• Organized and managed customer records, maintaining strict compliance with data privacy laws.
• Contacted building maintenance with facility-related requests.

• Full time position
• Completed opening, closing and shift change tasks by following company guidelines.
• Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
• Used POS system and cash register to receive payments by cash, check, credit card and voucher.
• Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.

• Full time position
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Greeted customers and answered any questions they had about the store's products and services.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Delivered high level of customer service to patrons using active listening and engagement skills.