Mikaila Camacho
Lancaster,OH
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
7
7
years of professional experience
Work History
Certified Trainer
Chic-Fil-la
11.2023 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Documented attendance, participation, and progress.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
Manager
Taco Bell
02.2022 - 09.2023
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
Manager
Taco Bell
06.2021 - 01.2022
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Order Processor/Trainer
O'Reilly's
11.2019 - 05.2021
- Input order information into system and updated customer accounts to document and track customer orders.
- Processed customer orders in line with established policies and procedures.
- Improved warehouse efficiency by providing clear and concise instructions for pickers and packers.
- Able to stand for 8-10 hours
- Consistently lifted items 50 lbs and over
Front of House Worker
Popeyes
01.2018 - 01.2019
- Answered telephone to make reservations and take orders.
- Remembered, recited and promoted variety of menu items.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean and organized front-of-house area.
- Developed rapport with regular customers, fostering strong relationships that encouraged repeat business.
Education
High School Diploma -
Fort Knox High School
Fort Knox, KY05.2018
Skills
- Good communication skills
- Motivated to learn and able to adapt to problems
- Effective working with groups or as an individual
- Capable of leading and teaching others
- Training Needs Analysis
- Performance Assessment
- Learning Management Systems
Timeline
Certified Trainer
Chic-Fil-la
11.2023 - Current
Manager
Taco Bell
02.2022 - 09.2023
Manager
Taco Bell
06.2021 - 01.2022
Order Processor/Trainer
O'Reilly's
11.2019 - 05.2021
Front of House Worker
Popeyes
01.2018 - 01.2019
High School Diploma -
Fort Knox High School
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