Mikaila Carter
Riverside ,AL
Summary
Reliable Shift Leader with 10+ years in the food service/customer service industry. I am an excellent motivational leader who successfully communicates duties and tasks. I am dedicated to providing highest standard of service and creating warm and welcoming environment for customers and employees. I Handle team needs with forward-thinking strategies and strong focus on daily requirements. I am a well-coordinated planner, successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
MILO’S
10.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Shift Manager
Freddy’s
01.2022 - 11.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Customer Service Representative
Humana
06.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Restaurant Shift Manager
Dunkin' Donuts
01.2018 - 06.2021
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Cross-trained crew members on different duties to increase coverage.
- Followed procedures fast and effectively to open or close the store with usually one other person!
Skills
- Customer-Oriented
- Schedule Management
- Inventory Control
- Document Management
- Cash handling
- Organizational
- Problem solving
- Fast learner
- Receptive
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Shift Supervisor
MILO’S
10.2022 - Current
Shift Manager
Freddy’s
01.2022 - 11.2022
Customer Service Representative
Humana
06.2021 - 01.2022
Restaurant Shift Manager
Dunkin' Donuts
01.2018 - 06.2021