MIKAILA CECIL
Www.linkedin.com/in/mikaila-cecil-,PA
Summary
Healthcare management professional with an MBA and a bachelor’s degree in healthcare management, offering a strong foundation in leadership, operations, customer service, and team collaboration. Experienced in fast-paced environments requiring attention to detail, effective communication, problem-solving, and consistent adherence to quality and safety standards. Skilled at supporting daily operations, improving workflow, building positive relationships, and contributing to organizational success through reliability, adaptability, and a service-focused approach.
Overview
7
7
years of professional experience
Work History
PM Director
Chick-fil-A
Washington, PA
04.2026 - Current
- Lead and oversee evening/PM restaurant operations, ensuring efficient execution and exceptional guest service.
- Manage daily staffing, deployment, labor, and operational priorities to meet business needs.
- Conduct shift planning, team huddles, leadership meetings, and follow-up to ensure accountability.
- Resolved escalated guest concerns, ensuring positive outcomes that maintained guest satisfaction.
- Identified operational challenges and implemented process improvements to enhance efficiency and consistency.
- Collaborated with directors and leadership team to establish priorities and execute restaurant-wide initiatives, driving alignment and operational success.
- Promote a culture centered on hospitality, teamwork, accountability, leadership development, and operational excellence.
PROVIDER DATA QUALITY INTERN
The Health Plan
12.2023 - 04.2024
- Maintained accuracy and integrity of provider data by identifying discrepancies, validating information, and updating records
- Supported healthcare data governance initiatives through detailed data audits and quality checks
- Collaborated with cross-functional teams to improve data management workflows and documentation practices
- Applied analytical and problem-solving skills in a regulated, detail-oriented healthcare environment
Shift Manager
Chick-fil-A
Washington, PA/ Tridelphia, WV
03.2022 - 04.2026
- Led daily restaurant operations during assigned shifts, ensuring efficient execution, exceptional guest service, and adherence to operational standards.
- Supervised and supported team members through coaching, training, feedback, and real-time direction to enhance team capabilities.
- Monitored key performance areas, including guest satisfaction, labor, food quality, speed of service, and operational efficiency to maintain high operational standards.
- Held team members accountable for performance while fostering a positive, collaborative, and service-focused work environment.
- Resolved guest concerns promptly and effectively, ensuring positive experiences and maintaining customer satisfaction.
Team Member
Chick-fil-A
Washington, PA / Tridelphia, WV
04.2019 - 03.2022
- Delivered friendly, efficient service, enhancing guest satisfaction in a fast-paced environment.
- Processed guest orders and payments accurately while maintaining attention to detail and speed of service.
- Processed guest orders and payments accurately, ensuring swift service and minimizing wait times.
- Supported front-of-house operations by stocking, cleaning, preparing food, and organizing stations, contributing to smooth service flow.
Education
MBA - Healthcare Management
West Liberty University
West Liberty, WV12-2025
Bachelor of Science - Healthcare Management
West Liberty University
West Liberty, WV05-2024
Skills
- Excel reporting
- CRM management
- Community engagement initiatives
- Event coordination
- Leadership skills
- Operational management
- Staff management
- Operations management
- Coaching and mentoring
Timeline
PM Director
Chick-fil-A
04.2026 - Current
PROVIDER DATA QUALITY INTERN
The Health Plan
12.2023 - 04.2024
Shift Manager
Chick-fil-A
03.2022 - 04.2026
Team Member
Chick-fil-A
04.2019 - 03.2022
MBA - Healthcare Management
West Liberty University
Bachelor of Science - Healthcare Management
West Liberty University